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Joe Marconi

Want to motivate your technicians and service advisors? Don’t discuss business

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As shop owners, our focus is on business, for the most part.  There is nothing wrong with this mindset, but it may push employees away from you.  Whether you like it or not, people are more concerned about their own lives and what’s important to them.

When speaking to your employees, find ways to engage in conversation that has nothing to do with business. Find out about their interests, and what’s going on in their lives.  Simply asking, “How was your weekend? Do anything special?” can work wonders to motivate people.

When speaking with employees, be more concerned about them, not you. This will send a message that you care about them as a person.  In turn, they will care more about your business.

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