Quantcast
Jump to content


  • ×   Pasted as rich text.   Paste as plain text instead

      Only 75 emoji are allowed.

    ×   Your link has been automatically embedded.   Display as a link instead

    ×   Your previous content has been restored.   Clear editor

    ×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Forum Topics

    • Customer's buying their own parts

      Hey guys. I'm new to the forum and was looking for this subject but couldn't find it. Sorry If I'm posted something that's already been discussed. I own a brake shop in Austin, TX. We do anywhere from 10-20 brake jobs a day. We only do brakes so I don't know how much full service auto shops deal with this problem but... Customers are constantly calling in claiming they've bought the best parts or they want to provide their own parts because they've done research and know what is best. This drives me crazy. First of all they don't know whats best. Then after being told no they get offended and act like tons of shops allow this. What is the best way to handle these customers? Just send them away? I'll quote them a price using our parts and they act as though its a rip off. What shops are doing this for their customers? I feel like I'm letting jobs get away from me. Any experience with this?

      By Jonathan Ganther, in General Automotive Discussion

      • 78 replies
      • 3,858 views
    • Many aging Auto Shop Owners thinking about retirement

      Our industry has many shop owners well into their 60s and 70s, some even older.  For many, they have taken a secondary role and have handed the business off to a younger family member. For others, they know that there are more years behind them then in front of them and planning their exit plan or succession plan. A question for all the senior shop owners out there.  What are your plans for future?  Sell the business? Keep it in the family? Continue to work as long as your can?  Or something else?    

      By Joe Marconi, in Exit Strategy, Retirement, Selling Your Repair Shop

        
      • 1 reply
      • 552 views
    • Shop Labor Rate

      What's your houlr labor rate and where are you located? We're currently at $95 in Texas

      By spencersauto, in General Automotive Discussion

        
      • 30 replies
      • 2,000 views
    • More Issues with Flat Rate

      There has been a lot of controversy recently with flat rate pay plans.  Below is a link to an article about a technician's strike that was held in Chicago. Although the strike and issues in the article centered around dealerships, the article brought up good points about flat rate pay, and the low hourly pay many techs receive.  It points to reasons why many techs are unhappy, leaving the industry and why we have issues attracting quality people to our industry.  I don't want to start a firestorm, and there are many forms of flat rate pay...but, is it time to rethink flat rate pay plans?  And also, we really need to compensate our employees at a standard that is in line with the training, the tools that are required and skills needed these days.  I think it is worth your while to read the article and start a conversation on this topic. http://www.autonews.com/article/20171023/RETAIL05/171029996/  

      By Joe Marconi, in Human Resources, Payroll and Training

        
      • 3 replies
      • 779 views
    • hourly rate , not enough?

      We are in Miami and can't get a feel for the average hourly rate. Other shops either won't tell or aren't reputable. We are AAA approved and been here 23 years and charging $99.00 per hour and would like to raise it. Any thoughts on what's appropriate.

      By steve fox, in General Automotive Discussion

      • 26 replies
      • 1,615 views
  • AutoShopOwner Sponsors



×