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Mechanics Need Not Apply - So, everybody is a mechanic?


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Mechanics Need Not Apply

It shouldn’t be that hard to find a mechanic, why everybody is a mechanic, don’t ya know. So, if there are so many mechanics out there how come finding a good one is such a challenge? Could it be that these so called mechanics have been lying to us all this time? I find it very disconcerting that after 3 decades in the repair business I haven’t ran into as many mechanics as they say are out there. There are shops and various companies out there that hire people in to fill these positions who they believe they are mechanics. But, turn out to be your typical person with a mechanical aptitude but very little in the way of training in the field. However, they can bluff their way through most common problems.

Sometime ago, a guy came in with a car that was extremely hard to start, especially after the engine was warmed up. He took it to one shop who changed a part or two, but that didn’t fix his problem. Then, he took it to another shop that stumbled around with it for a month. A month mind you! There answer to the problem was that it must be a fuel pump. And, how did they determine that? Well, like any typical backyard mechanic would diagnose it. They sprayed some fuel into the intake. So, naturally, it must be a fuel pump that’s gone bad. No, they didn’t check to see if it had any fuel pressure, no, they didn’t bother to scan it, no, they didn’t check to see if it had any injector pulse or not… no, they didn’t do anything that would resemble a reasonable attempt at diagnosing it.

Needless to say, it was still extremely hard to start. After a month of guesses the car owner’s patience’s was wearing thin. Now the car was at my door. A faulty cam sensor and an overheated crank sensor was all it was. All it took was a look on a scanner to see the various input and output controls that the computer was monitoring. From there, check the leads for any damage, and scope the sensors (under the conditions of the failure). Easy enough…didn’t take me a month though. With a little background in how each of these sensors played a part in the engines operation you could have deduced what the problem was in less than a month… seriously people. And, to this day, that shop is still in business, and has the gall to call themselves a mechanic shop.

There are a lot of parts chasers out there that shouldn’t even own a tool box as far as I’m concerned. Am I ticked off? You bet! Granted, these Neanderthals with wrenches keep my shop full, but at what cost to the consumer? This is my point. If you’re going to be in the business of repairing today’s cars, then by all means… fix them, or pass on the job (at a reasonable time level) and suggest to the customer the appropriate shop that can perform the work.

It’s not just the mechanics either; it’s the shops and companies that allow such things. Oh sure, if you talked to the higher ups in some of these large national franchised corporations they’ll tell you they have the best mechanics in the business. Honestly, I doubt any one of those executives have a clue as to what’s really going on. And, I seriously doubt any of those execs. are driving around a late model car that has seen way too many miles and is barely keeping all four tires on the ground. I wonder if they’ve ever spent any time in the service bays to actually see what’s going on or not.

Even though, most general repairs can be accomplished by anyone who calls themselves a mechanic, it’s the evaluation and diagnostic work that seems to be lacking. But, people who are looking for bargains will still cater to the shops that don’t charge a diagnostic fee or has the cheapest rates in town. Not to get a second rate repair on their car mind you, oh no, they are looking for the same kind of results that they would expect at a much more qualified (expensive) shop. They are strictly after the cost savings and not poor workmanship. They usually won’t see the difference in their decision until after they’ve picked their car up.

Today’s cars are not the kind of thing to be left to some guy who has nothing more than a hammer and a screwdriver to test the car. But, for some reason, people will still go to that type of shop thinking they are going to get top notch service. I see this every day, and every day I’m still shocked that these shops are still in business.

So where are all these mechanics at? I still haven’t found them. Most good mechanics know who the good mechanics are in their area. Good shops and good mechanics don’t need to look for work. Those cars that need their expertise will find them eventually. Usually after the owner has ran the circuit of poor diagnostic results at those other shops. The problem is by the time some of these cars finally make it to the right mechanic their bank account is tapped out, and this usually ends with the same old scenario at the service counter.

 

You might say, “Well, I go to the dealership because those guys are the best trained guys out there.” Not necessarily, most of your top notch independent shops have as much time in a class room or in a book as most dealer mechanics do, if not more. In fact, most independent shops have an exceptionally wider array of knowledge. Different types of tools such as scopes, various scanners, and independent training companies that aren’t offered through the dealerships.

 

This whole thing just irks me to no end. If there are so many people out there that call themselves mechanics then why is it so hard to find a good one? I guess, the next time I decide to hire some help I’m going to hang a sign out front that says, “Help Wanted - Mechanics need not apply – Unless you really are one.”


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You know, we all have our limitations as far as what type of work/repairs we are capable of and or qualified to do. I don't pull motors, change transmissions and stuff like that, but I know the right people to send that kind of work to. It's these shops that try to handle everything and fail that tick me off. They'll keep a customers car forever and charge them outrageous amountd of cash. All it does it leave a bad feeling about the automotive repair industry as a whole.

 

Now I'm hearing ads where a franchise transmission shop will check your "check engine" light for free, and will set up payment installments if it's a major repair. Come on now... stick to what you say you do... that is fixing transmissions. You can't convince me that their tranny guy knows enough about power window data circuits to properly diagnose them. Maybe I'm wrong, but it just doens't seem right to me.

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change an electrical outlet, but i'm no electrician. I can cook a steak, but i'm not a chef. I can nail wood together but I'm not a carpenter. But let someone change their brakes and do 1 tune up on their car and suddenly they are a "mechanic".

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I agree with you Gonzo, I had a customer want us to rewire his burned wiring harness. I told him we didn't do that kind of work and referred him to the electrical shop across town. When he kept insisting, I explained it to him this way. You don't go to your heart surgeon to have brain surgery done. Sure he could probably wing his way through it, but do you really want to take that chance?

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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