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  1. Member Feedback

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  1. Happy Labor Day!

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  2. Happy New Year!

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  3. HAPPY LABOR DAY!

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  4. Happy Thanksgiving!

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  5. Honor Veterans Day

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  6. CHAT Back Online

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  7. New Fluid Forum View Added

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  8. New Groups Section Launched!

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  9. CHAT UNAVAILABLE

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  • Latest Posts

    • Costs are rising, and every shop owner needs to make the decision on where to spend and how much. Events like the R+W can be valuable in terms of knowledge and networking, and morale.  As for the P/L, there needs to be a line item for Training and a budget. That budget will depend on the level of your team and your goals.  I would look at my total overall expenses (not including tech pay), and my goal is keep total expenses no more than 40% of total revenue. You business model, was different.. 
    • Welcome to Auto Shop Owner! 
    • Ugh! It may not be actual overselling but it's certainly the perception of overselling. The darn (AAA) survey that said customers "feel" they were overcharged, but they don't explain how the customer decided that. I TRIED to get a copy of the AAA study but to no avail. ESPECIALLY how the actual questions were worded, which is important. And this lame idea about the HUGE value of videos of the needed repairs, the "transparency." I saw a customer's video of cracks in his differential rubber mount, "needing" replacement. but no clunking. And this was part of a $4000 estimate on a $5000 Lexus. It was from a Lexus dealer. I see this (common) stuff as the main problem with the perception of our industry, NOT the alleged unscrupulous shops, which I guess to be about 10% on the shops, if that. AND I heard (an exaggerated?) comment that 3/4 of first time customers don't come back. Jeez, I wonder why? Overselling. QUIT doing if. Suggest half of it and they'll come back. Meaning less money spent on advertising. I could go on. Sorry ...
    • Hello guys I’m Jade Trost 56 years. New  on this forum 
    • The fact that inflation is under control is a good thing But that does not mean that the normal operating expenses have gone down. In fact, rising rents, utilities costs, insurance costs, etc. are much higher today than just a few years ago,  How will you as a shop owner respond to this economic situation? And what about your employees? They are feeling the pain of increased prices too. 
    • A great recap of some of the events and scenarios that could happen. Life may throw us a curve ball, are we ready? A important and worthwhile podcast for shop owners!   









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