Customer Experience & Reviews

220 topics in this forum

1. "But it was working before"

   By mspecperformance, September 19, 2014
   • 5 replies
   • 2.1k views
   • 
   • Gonzo
   • September 22, 2014

2. "My rear end's leaking" You need to make it right.

   By GENUINE, July 27, 2016
   • 10 replies
   • 2.6k views
   • 
   • alfredauto
   • August 9, 2016

3. (Gifts) For top spending customers

   By lakesidetire, November 24, 2015   

   • Customers
   • 3 replies
   • 1.6k views
   • 
   • PAPShop
   • November 25, 2015

4. 3 Gallons of Trouble

   By Gonzo, July 24, 2010
   • 3 replies
   • 1.9k views
   • 
   • Gonzo
   • July 24, 2010

5. 4 Words I'm Really Tired of Hearing!

   By Joe Marconi, August 23, 2020
   • 2 replies
   • 1.6k views
   • 
   • JustTheBest
   • August 30, 2020

6. 8 Behaviors of the World's Best Managers

   By Transmission Repair, February 28
   • 0 replies
   • 989 views
   • 
   • Transmission Repair
   • February 28

7. A Woman, a Car and a Mattress - A TRUE STORY

   By Gary A, January 21, 2014
   • 4 replies
   • 2k views
   • 
   • mmotley
   • January 21, 2014

8. Abandoned customer cars. Help

   By Jay Huh, December 14, 2016
   • 13 replies
   • 3.3k views
   • 
   • flacvabeach
   • January 2, 2017

9. Advance Auto Parts Marketing Continues to Hurt Auto Repair Shops

   By Joe Marconi, November 5, 2016   

   • Advance Auto Parts
   • CARQUEST Advance
   • (and 1 more)

     Tagged with:

     • Advance Auto Parts
     • CARQUEST Advance
     • Advance CARQUEST
   • 32 replies
   • 6k views
   • 
   • xrac
   • August 16, 2017

10. All that hard work and the customer doesn’t notice

    By Joe Marconi, October 27, 2013   

    • Customer service
    • Quality service
    • (and 1 more)

      Tagged with:

      • Customer service
      • Quality service
      • The customer experience
    • 3 replies
    • 2.9k views
    • 
    • alfredauto
    • December 21, 2014

11. ALWAYS LISTEN TO THE CUSTOMER !

    By tirengolf, November 16, 2015   

    • ELECTRICAL DIAG
    • 5 replies
    • 1.9k views
    • 
    • Biff Tannon
    • February 8, 2016

12. Am I just crotchety and old fashioned?

    By xrac, June 17, 2010
    • 21 replies
    • 6.5k views
    • 
    • Gonzo
    • July 29, 2010

13. Angry Customers

    By OOOooo, August 22, 2016
    • 17 replies
    • 3.7k views
    • 
    • Dan Reichow
    • September 10, 2016

14. Another Customer Rant Topic

    By mspecperformance, June 27, 2014
    • 9 replies
    • 2.3k views
    • 
    • FROGFINDER
    • July 14, 2014

15. Another Dealer Story...

    By Joe Marconi, August 18, 2012
    • 5 replies
    • 2k views
    • 
    • Joe Marconi
    • August 20, 2012

16. Anyone running a Car Care Club?

    By HarrytheCarGeek, June 6, 2016
    • 7 replies
    • 2.1k views
    • 
    • JustTheBest
    • October 16, 2016

17. Are Cars Getting Too Old?

    By Joe Marconi, January 4, 2013
    • 2 replies
    • 1.5k views
    • 
    • FROGFINDER
    • January 5, 2013

18. Are you using AutoNet TV?

    By Alex, April 17, 2010
    • 3 replies
    • 3.6k views
    • 
    • lmcca
    • September 29, 2015

19. Are Your Customers More Sensitive to Labor or Part Prices?

    By Joe Marconi, December 28, 2023
    • 2 replies
    • 2.1k views
    • 
    • Joe Marconi
    • December 28, 2023

20. Are Your Customers Unusually Cranky?

    By Joe Marconi, April 26, 2008
    • 1 reply
    • 2.4k views
    • 
    • autoguy
    • April 29, 2008

21. ASE C1 Service Consultant Professional Testing

    By Transmission Repair, June 11, 2022
    • 0 replies
    • 470 views
    • 
    • Transmission Repair
    • June 11, 2022

22. Automatic customer review outreach

    By Beep, April 30, 2023
    • 3 replies
    • 3.4k views
    • 
    • bantar
    • May 4, 2023

23. Automotive Management Training

    By Joe Marconi, May 2, 2013
    • 10 replies
    • 3.1k views
    • 
    • xrac
    • April 17, 2014

24. AutoZone: Threat or does it fit a need?

    By Joe Marconi, December 23, 2013
    • 11 replies
    • 2.7k views
    • 
    • Joe Marconi
    • January 21, 2014

25. Bad car, MAD customer

    By ssauto, June 9, 2010
    • 4 replies
    • 2.4k views
    • 
    • Gonzo
    • June 12, 2010

26. Before You Spend a Dime on Advertising, do this!

    By Joe Marconi, February 14, 2022   

    • advertising
    • marketing
    • (and 2 more)

      Tagged with:

      • advertising
      • marketing
      • customerservice
      • customer experience
    • 2 replies
    • 814 views
    • 
    • Transmission Repair
    • March 6, 2022

27. Beware Of Second Opinions

    By Joe Marconi, July 14, 2013
    • 7 replies
    • 2.4k views
    • 
    • ATSAutomotive
    • September 10, 2013

28. Booking Your Customer's Next Appointment - REVISITED

    By Joe Marconi, November 21, 2023
    • 0 replies
    • 2k views
    • 
    • Joe Marconi
    • November 21, 2023

29. Breaking My Own Rule

    By Joe Marconi, February 16, 2013
    • 6 replies
    • 2.7k views
    • 
    • Joe Marconi
    • February 18, 2013

30. Bringing back lost customers ?

    By sparkerauto, March 1, 2017
    • 8 replies
    • 2k views
    • 
    • alfredauto
    • March 13, 2017

31. Call Back Your Customers!!! Frustrated!

    By Joe Marconi, January 19   

    • sales
    • service advisor
    • (and 3 more)

      Tagged with:

      • sales
      • service advisor
      • service writer
      • customer service
      • customer service problems
    • 0 replies
    • 1.2k views
    • 
    • Joe Marconi
    • January 19

32. Can Blood and Guts Save Brake Repair? Changing Customer Fears of Losing Their Money to Losing a Limb

    By xrac, May 24, 2010
    • 1 reply
    • 1.8k views
    • 
    • DewayneP
    • May 24, 2010

33. Car caught on fire!

    By Jay Huh, January 6, 2017
    • 16 replies
    • 3.1k views
    • 
    • Extracareman
    • January 11, 2017

34. Car dropped off in peices with no warning

    By Hands On, February 12, 2018
    • 11 replies
    • 3k views
    • 
    • Hands On
    • March 1, 2018

35. Car Repair Ripoffs on the Early Show

    By xrac, April 17, 2010
    • 11 replies
    • 4.7k views
    • 
    • DewayneP
    • April 26, 2010

36. Cardone Part Failures: Rack and Pinions

    By Joe Marconi, September 4, 2013
    • 19 replies
    • 4.5k views
    • 
    • Jeff
    • October 8, 2013

37. Communication is a lost art

    By mspecperformance, March 26, 2015
    • 23 replies
    • 4.5k views
    • 
    • PAPShop
    • November 13, 2015

38. Concierge Service

    By Dit, February 18, 2017
    • 2 replies
    • 2.1k views
    • 
    • Jay Huh
    • February 19, 2017

39. Congratulations AutoZone!

    By Joe Marconi, May 11, 2014   

    • Free check engine light check
    • Autozone free check egnine
    • 8 replies
    • 2.3k views
    • 
    • GENUINE
    • May 12, 2014

40. Consumer Reports: Consumers Prefer Independent Shops to Dealers

    By Joe Marconi, January 30, 2015
    • 0 replies
    • 1.5k views
    • 
    • Joe Marconi
    • January 30, 2015

41. Consumers ARE going back to the New Car Dealership!

    By Joe Marconi, April 21, 2015   

    • Advertising
    • markerting
    • (and 2 more)

      Tagged with:

      • Advertising
      • markerting
      • competing with the dealer
      • customer experience
    • 14 replies
    • 4.1k views
    • 
    • FROGFINDER
    • May 6, 2015

42. Crappy customers get under my skin!

    By mspecperformance, March 19, 2014
    • 7 replies
    • 2k views
    • 
    • xrac
    • March 20, 2014

43. Custom mobile app for my shop?

    By Jeremy Glassco, May 20, 2020   

    • mobile app
    • app
    • 3 replies
    • 1.5k views
    • 
    • Jeremy Glassco
    • July 5, 2020

44. Customer asks for Mechanic

    By CAautogroup, August 24, 2013
    • 6 replies
    • 1.8k views
    • 
    • nmikmik
    • August 29, 2013

45. Customer brings their car to another shop and...

    By mspecperformance, August 25, 2014
    • 4 replies
    • 2k views
    • 
    • Dee1234
    • September 1, 2014

46. Customer cancels repair

    By CAautogroup, April 7, 2016
    • 9 replies
    • 2.5k views
    • 
    • CAautogroup
    • April 13, 2016

47. Customer check in process ?

    By sparkerauto, August 23, 2016
    • 13 replies
    • 3.1k views
    • 
    • JustTheBest
    • September 12, 2016

48. Customer frustrations

    By spencersauto, November 29, 2017
    • 14 replies
    • 3.6k views
    • 
    • mmotley
    • December 12, 2017

49. Customer has perception that car repairs shouldn't cost a lot?

    By mspecperformance, August 5, 2015
    • 10 replies
    • 2.7k views
    • 
    • alfredauto
    • October 25, 2015

50. Customer insists on repair, but denies diagnostic

    By CAautogroup, March 9, 2014
    • 20 replies
    • 3.7k views
    • 
    • bstewart
    • April 8, 2014