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Customer Experience & Reviews

How was your customer's experience? Customer online reviews including good and bad, consumer complaints, and general customer service discussion. 

220 topics in this forum

  1. Notice to all customers bringing their own parts

    By mspecperformance,
    • 35 replies
    • 6.8k views

  2. Price Objections after the sale (Car done and gone for a week)

    By BrianJeffrey,
    • 35 replies
    • 5.4k views

  3. I need to vent!

    By Jimbob661,
    • 35 replies
    • 5.1k views

  4. Example of why I hate dealing with the public

    By tyrguy,
    • 33 replies
    • 5.7k views

  5. Advance Auto Parts Marketing Continues to Hurt Auto Repair Shops

    By Joe Marconi,   
    • 32 replies
    • 6k views

  6. Do Your Technicians Talk to Customers?

    By Joe Marconi,
    • 30 replies
    • 1.6k views

  7. Google Reviews

    By xrac,
    • 28 replies
    • 4.9k views

  8. How do you handle alignments?

    By mspecperformance,
    • 28 replies
    • 4.2k views

  9. Customer Reviews

    By UsedTireShop,   
    • 27 replies
    • 6.2k views

  10. Reception Area

    By CMillet86,
    • 25 replies
    • 4.6k views

  11. impatient customers with selective hearing - vent

    By alfredauto,
    • 24 replies
    • 5.1k views

  12. Communication is a lost art

    By mspecperformance,
    • 23 replies
    • 4.5k views

  13. SOCIAL MEDIA ATTACK SNOWBALL

    By DUFRESNES,
    • 22 replies
    • 4.5k views

  14. Damage to customers vehicle

    By spencersauto,
    • 22 replies
    • 4.2k views

  15. Am I just crotchety and old fashioned?

    By xrac,
    • 21 replies
    • 6.5k views

  16. Unsafe car - declined repair...

    By 3PuttFever,
    • 21 replies
    • 4.9k views

  17. How do you feel about customers whom come back after getting repairs elsewhere?

    By mspecperformance,
    • 20 replies
    • 3.8k views

  18. Tips on starting a relationship with car rental company?

    By mspecperformance,
    • 20 replies
    • 3.6k views

  19. Phone shopper wants a price and says, "I know exactly what I need give me a price" What do you do?

    By mspecperformance,
    • 20 replies
    • 3.4k views

  20. Customer insists on repair, but denies diagnostic

    By CAautogroup,
    • 20 replies
    • 3.7k views

  21. First Time This has Ever Happened to Me

    By CarER,
    • 20 replies
    • 3.9k views

  22. Lugs came loose...

    By 3PuttFever,
    • 20 replies
    • 3.9k views

  23. Getting customers to keep appointments

    By SmartAutomotive,
    • 19 replies
    • 3.7k views

  24. Getting customers in the door or calling

    By mmotley,
    • 19 replies
    • 3.1k views

  25. Wait Customers; on the rise, or decline?

    By Joe Marconi,
    • 19 replies
    • 7.6k views

  26. Turned away a "bring my own parts" customer. How common is it for you?

    By mspecperformance,
    • 19 replies
    • 3.5k views

  27. Cardone Part Failures: Rack and Pinions

    By Joe Marconi,
    • 19 replies
    • 4.5k views

  28. text messaging customers ?

    By sparkerauto,   
    • 19 replies
    • 5.2k views

  29. Customer says brakes ginding even worse after he replaced pads.

    By ScottyP,
    • 19 replies
    • 3.4k views

  30. Customers Car Got Broken in to

    By Dux,
    • 18 replies
    • 4.1k views

  31. It was not like that when I brought it in.

    By Hands On,
    • 18 replies
    • 4.1k views

  32. Do you have tell your customers "No"?

    By mspecperformance,
    • 18 replies
    • 3.5k views

  33. Angry Customers

    By OOOooo,
    • 17 replies
    • 3.7k views

  34. Customer rant sub forum? I'd be in for that!

    By mspecperformance,
    • 17 replies
    • 3.3k views

  35. No more Mr. Nice Guy

    By stowintegrity,   
    • 17 replies
    • 3.9k views

  36. Someone took a car off my lot after hours with extra keys without paying

    By ScottyP,
    • 17 replies
    • 2.9k views

  37. Did you see the latest Goodyear Tire & Rubber© announcement?

    By Elon Block,   
    • 17 replies
    • 4.2k views

  38. Car caught on fire!

    By Jay Huh,
    • 16 replies
    • 3.1k views

  39. Loaners Cars for Customers

    By Joe Marconi,
    • 16 replies
    • 4.4k views

  40. Technician Productivity

    By mmotley,
    • 16 replies
    • 4.3k views

  41. If a customer just towed or drove from another shop, RED FLAG!

    By mspecperformance,
    • 16 replies
    • 3.1k views

  42. Why Can’t You Give Me a Price?

    By AutoShopOwner,
    • 15 replies
    • 6.3k views

  43. Negative review while serving vehicle

    By CAautogroup,
    • 15 replies
    • 3.7k views

  44. Consumers ARE going back to the New Car Dealership!

    By Joe Marconi,   
    • 14 replies
    • 4.1k views

  45. Customer frustrations

    By spencersauto,
    • 14 replies
    • 3.6k views

  46. Customer supplied parts

    By RickM,
    • 13 replies
    • 7.2k views

  47. Will You Price Match your repairs or service?

    By Joe Marconi,
    • 13 replies
    • 2.9k views

  48. Daily "Customer brought his own parts" story for the day, open for discussion!

    By mspecperformance,
    • 13 replies
    • 2.6k views

  49. Customer check in process ?

    By sparkerauto,
    • 13 replies
    • 3.1k views

  50. We made a mistake, but the customer crosses the line

    By Joe Marconi,
    • 13 replies
    • 3.1k views




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