Customer Experience & Reviews

220 topics in this forum

1. You Must Read My Response To Being Accused Of Overcharging

   By Joe Marconi, July 14, 2013
   • 8 replies
   • 2.9k views
   • 
   • Gonzo
   • July 19, 2013

2. Have Some People Kept Their Cars Too Long?

   By Joe Marconi, June 25, 2013
   • 4 replies
   • 1.8k views
   • 
   • Aftercrashman
   • July 3, 2013

3. Customers Putting Off Maintenance

   By Joe Marconi, March 14, 2013
   • 12 replies
   • 3k views
   • 
   • Jeff
   • June 19, 2013

4. Oh Customers, Why So Clueless?

   By phynny, June 15, 2013
   • 3 replies
   • 1.6k views
   • 
   • Jeff
   • June 17, 2013

5. Just Give Me The Code, I'll Do The Rest!

   By Joe Marconi, May 19, 2013
   • 5 replies
   • 2k views
   • 
   • az mike
   • May 23, 2013

6. Service Too Fast?

   By Joe Marconi, May 12, 2013
   • 2 replies
   • 1.7k views
   • 
   • CARMandP
   • May 12, 2013

7. Recent Tire Business Magazine Poll Results

   By Joe Marconi, April 1, 2013
   • 5 replies
   • 1.9k views
   • 
   • Joe Marconi
   • April 7, 2013

8. Unreasonable Customers?

   By Joe Marconi, March 2, 2013
   • 1 reply
   • 1.8k views
   • 
   • FROGFINDER
   • March 3, 2013

9. Breaking My Own Rule

   By Joe Marconi, February 16, 2013
   • 6 replies
   • 2.7k views
   • 
   • Joe Marconi
   • February 18, 2013

10. Where do you see the most classic cars on the road?

    By FROGFINDER, January 6, 2013
    • 4 replies
    • 1.9k views
    • 
    • Joe Marconi
    • January 14, 2013

11. Loaner Cars

    By Gary A, April 30, 2009
    • 8 replies
    • 4.3k views
    • 
    • FROGFINDER
    • January 5, 2013

12. Are Cars Getting Too Old?

    By Joe Marconi, January 4, 2013
    • 2 replies
    • 1.5k views
    • 
    • FROGFINDER
    • January 5, 2013

13. Customer Steps Over The Line

    By Joe Marconi, December 15, 2012
    • 10 replies
    • 2.6k views
    • 
    • mspecperformance
    • December 20, 2012

14. Ever Since You Fixed My...

    By Joe Marconi, August 31, 2012
    • 12 replies
    • 3.3k views
    • 
    • Jeff
    • November 3, 2012

15. Customers Car Got Broken in to

    By Dux, August 28, 2012
    • 18 replies
    • 4.1k views
    • 
    • xrac
    • August 30, 2012

16. Another Dealer Story...

    By Joe Marconi, August 18, 2012
    • 5 replies
    • 2k views
    • 
    • Joe Marconi
    • August 20, 2012

17. Going the Extra Mile

    By Joe Marconi, August 11, 2012
    • 1 reply
    • 1.5k views
    • 
    • FROGFINDER
    • August 12, 2012

18. The New Normal?

    By Joe Marconi, August 4, 2012
    • 8 replies
    • 2.9k views
    • 
    • Jeff
    • August 8, 2012

19. Oh, I do all my own work!

    By Joe Marconi, July 21, 2012
    • 2 replies
    • 2k views
    • 
    • xrac
    • July 29, 2012

20. Parts and Labor Warranty

    By Memphis Rob, June 16, 2012
    • 6 replies
    • 3.8k views
    • 
    • Joe Marconi
    • July 5, 2012

21. Free Dealer Service Back Fires

    By Joe Marconi, May 13, 2012
    • 1 reply
    • 1.9k views
    • 
    • Silver Star
    • May 18, 2012

22. Results from My Car Care Event

    By Joe Marconi, April 15, 2012
    • 5 replies
    • 2.2k views
    • 
    • Gonzo
    • April 20, 2012

23. Know Your Customer

    By Joe Marconi, April 1, 2012
    • 0 replies
    • 1.4k views
    • 
    • Joe Marconi
    • April 1, 2012

24. How Not to Treat a Customer

    By Joe Marconi, December 24, 2011
    • 2 replies
    • 2k views
    • 
    • Brianp
    • December 29, 2011

25. Shop Insulation

    By GeeZ, June 22, 2010
    • 11 replies
    • 3.9k views
    • 
    • Brianp
    • October 19, 2011

26. Ever Since You Changed My Oil....

    By Joe Marconi, November 8, 2009
    • 12 replies
    • 6.6k views
    • 
    • FROGFINDER
    • July 20, 2011

27. Food For Thought

    By Gary A, March 1, 2011
    • 2 replies
    • 2.9k views
    • 
    • GMC Maputo
    • April 6, 2011

28. The Mechanic and the Customer

    By Gonzo, December 5, 2010
    • 6 replies
    • 6.3k views
    • 
    • FROGFINDER
    • December 15, 2010

29. High mileage cars making customers to have second thoughts

    By Joe Marconi, November 23, 2010
    • 8 replies
    • 3.2k views
    • 
    • Jeff
    • November 24, 2010

30. Satisfied Customers

    By xrac, October 12, 2010
    • 2 replies
    • 2k views
    • 
    • Joe Marconi
    • October 15, 2010

31. No Good Deed Goes Unpunished

    By xrac, September 4, 2010
    • 3 replies
    • 2.6k views
    • 
    • Joe Marconi
    • September 6, 2010

32. It Runs In The Family

    By Gonzo, August 21, 2010
    • 8 replies
    • 2.7k views
    • 
    • Joe Marconi
    • August 24, 2010

33. The Bird Lady

    By Gonzo, July 31, 2010
    • 3 replies
    • 2.1k views
    • 
    • Gonzo
    • August 1, 2010

34. Am I just crotchety and old fashioned?

    By xrac, June 17, 2010
    • 21 replies
    • 6.5k views
    • 
    • Gonzo
    • July 29, 2010

35. 3 Gallons of Trouble

    By Gonzo, July 24, 2010
    • 3 replies
    • 1.9k views
    • 
    • Gonzo
    • July 24, 2010

36. Last stop before the asylum

    By Gonzo, July 17, 2010
    • 6 replies
    • 2.2k views
    • 
    • Gonzo
    • July 19, 2010

37. Five Minutes: Talking Your Way Into More Sales

    By xrac, April 28, 2010
    • 4 replies
    • 2.4k views
    • 
    • Joe Marconi
    • July 14, 2010

38. Refund? How About a Bat to the Head?

    By xrac, March 23, 2010
    • 10 replies
    • 4.5k views
    • 
    • xrac
    • June 18, 2010

39. Treat Your Customers as Guests

    By Joe Marconi, November 16, 2007
    • 6 replies
    • 4.4k views
    • 
    • CARMandP
    • June 16, 2010

40. Bad car, MAD customer

    By ssauto, June 9, 2010
    • 4 replies
    • 2.4k views
    • 
    • Gonzo
    • June 12, 2010

41. Customer supplied parts

    By RickM, May 25, 2010
    • 13 replies
    • 7.2k views
    • 
    • Joe Marconi
    • June 12, 2010

42. Can Blood and Guts Save Brake Repair? Changing Customer Fears of Losing Their Money to Losing a Limb

    By xrac, May 24, 2010
    • 1 reply
    • 1.8k views
    • 
    • DewayneP
    • May 24, 2010

43. Car Repair Ripoffs on the Early Show

    By xrac, April 17, 2010
    • 11 replies
    • 4.7k views
    • 
    • DewayneP
    • April 26, 2010

44. K-I-S-S method

    By Gonzo, April 9, 2010
    • 11 replies
    • 3.8k views
    • 
    • Joe Marconi
    • April 23, 2010

45. Honda Odyssey vs. the Insurance Company!

    By Joe Marconi, March 19, 2010
    • 3 replies
    • 2.3k views
    • 
    • Joe Marconi
    • March 19, 2010

46. Email from a regular customer...

    By Gonzo, March 9, 2010
    • 13 replies
    • 4k views
    • 
    • Gonzo
    • March 11, 2010

47. Vacation Sales Lesson

    By Joe Marconi, March 7, 2010
    • 4 replies
    • 2.6k views
    • 
    • Joe Marconi
    • March 11, 2010

48. Why Can’t You Give Me a Price?

    By AutoShopOwner, July 4, 2008
    • 15 replies
    • 6.3k views
    • 
    • Curt Hogan
    • February 28, 2010

49. Vehicle Overheated Because of Customer Negligence

    By xrac, February 20, 2010
    • 1 reply
    • 2k views
    • 
    • Joe Marconi
    • February 21, 2010

50. When Husbands Send Their Wives…

    By Joe Marconi, February 14, 2010
    • 2 replies
    • 3.2k views
    • 
    • Joe Marconi
    • February 14, 2010