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Customer Experience & Reviews

How was your customer's experience? Customer online reviews including good and bad, consumer complaints, and general customer service discussion. 

220 topics in this forum

  1. Don't Oversell Your Customers

    By Transmission Repair,
    • 2 replies
    • 1.6k views

  2. 8 Behaviors of the World's Best Managers

    By Transmission Repair,
    • 0 replies
    • 982 views

  3. Call Back Your Customers!!! Frustrated!

    By Joe Marconi,   
    • 0 replies
    • 1.2k views

  4. Are Your Customers More Sensitive to Labor or Part Prices?

    By Joe Marconi,
    • 2 replies
    • 2.1k views

  5. Booking Your Customer's Next Appointment - REVISITED

    By Joe Marconi,
    • 0 replies
    • 2k views

  6. Is Online Scheduling Working for Your Auto Repair Shop?

    By Joe Marconi,   
    • 1 reply
    • 1.5k views

  7. Automatic customer review outreach

    By Beep,
    • 3 replies
    • 3.4k views

  8. Wait Customers; on the rise, or decline?

    By Joe Marconi,
    • 19 replies
    • 7.6k views

  9. Lease To Own Financing - Not A Loan Or Credit

    By Transmission Repair,
    • 0 replies
    • 4.4k views

  10. Do Your Technicians Talk to Customers?

    By Joe Marconi,
    • 30 replies
    • 1.6k views

  11. You DON'T want all 5-star Google reviews

    By Joe Marconi,   
    • 6 replies
    • 957 views

  12. Learning To Listen To Customers

    By Transmission Repair,
    • 0 replies
    • 541 views

  13. What Would You Do When A Customer Crosses the Line?

    By Joe Marconi,   
    • 6 replies
    • 869 views

  14. ASE C1 Service Consultant Professional Testing

    By Transmission Repair,
    • 0 replies
    • 470 views

  15. Using YouTube To Sell Work

    By Transmission Repair,
    • 0 replies
    • 473 views

  16. With Inflation Up, Promote More Value!

    By Joe Marconi,   
    • 0 replies
    • 548 views

  17. Why is Booking the Next Appointment so Difficult?

    By Joe Marconi,   
    • 0 replies
    • 464 views

  18. Before You Spend a Dime on Advertising, do this!

    By Joe Marconi,   
    • 2 replies
    • 814 views

  19. Treat Your New Customers like Royalty

    By Joe Marconi,   
    • 0 replies
    • 759 views

  20. Face Mask Required Signs

    By autoguy,   
    • 8 replies
    • 2k views

  21. DON'T MISS THIS! Mitchell1 & Elite Online Event!

    By Joe Marconi,
    • 0 replies
    • 1.2k views

  22. The Most Important Position in Your Shop May Surprise You

    By Joe Marconi,   
    • 0 replies
    • 1.3k views

  23. 4 Words I'm Really Tired of Hearing!

    By Joe Marconi,
    • 2 replies
    • 1.6k views

  24. Is the customer always right?

    By Joe Marconi,
    • 4 replies
    • 1.4k views

  25. Custom mobile app for my shop?

    By Jeremy Glassco,   
    • 3 replies
    • 1.5k views

  26. text messaging customers ?

    By sparkerauto,   
    • 19 replies
    • 5.2k views

  27. Will You Price Match your repairs or service?

    By Joe Marconi,
    • 13 replies
    • 2.9k views

  28. Offering Lyft or Uber to Customers instead of Shuttle

    By autoguy,   
    • 8 replies
    • 3.2k views

  29. New Customers

    By JustTheBest,   
    • 2 replies
    • 1.5k views

  30. Technician Productivity

    By mmotley,
    • 16 replies
    • 4.3k views

  31. Tricky situation

    By CAautogroup,
    • 7 replies
    • 2.9k views

  32. Enhanced your vehicle multipoint inspections with Video

    By Joe Marconi,   
    • 7 replies
    • 2.8k views

  33. Getting More (And Better) Online Reviews

    By Ron Ipach,   
    • 4 replies
    • 2.6k views

  34. Need some advice

    By autorepairuniversity,
    • 12 replies
    • 3k views

  35. SOCIAL MEDIA ATTACK SNOWBALL

    By DUFRESNES,
    • 22 replies
    • 4.5k views

  36. Negative review while serving vehicle

    By CAautogroup,
    • 15 replies
    • 3.7k views

  37. Car dropped off in peices with no warning

    By Hands On,
    • 11 replies
    • 3k views

  38. Google Reviews

    By xrac,
    • 28 replies
    • 4.9k views

  39. Do you ask for reviews?

    By CAautogroup,
    • 10 replies
    • 2.6k views

  40. Damage to customers vehicle

    By spencersauto,
    • 22 replies
    • 4.2k views

  41. Customer frustrations

    By spencersauto,
    • 14 replies
    • 3.6k views

  42. Customers entering bays. What do you do to prevent it?

    By litljenarey,
    • 4 replies
    • 2.3k views

  43. Got a negative review trying to help out

    By alfredauto,   
    • 7 replies
    • 2.5k views

  44. Advance Auto Parts Marketing Continues to Hurt Auto Repair Shops

    By Joe Marconi,   
    • 32 replies
    • 6k views

  45. When do you put your foot down and say enough is enough with a customer?

    By mspecperformance,
    • 6 replies
    • 2.7k views

  46. Reputation repair help!!!!! ASAP!!!!!

    By brian lorenzo,   
    • 3 replies
    • 2k views

  47. Customer waiting area design and furniture and Reception Area

    By mspecperformance,
    • 10 replies
    • 2.7k views

  48. How Consumers Rate Repair Shops & Dealers, Lang Report

    By Joe Marconi,
    • 0 replies
    • 1.1k views

  49. Waiting area ideas ?

    By sparkerauto,
    • 11 replies
    • 3k views

  50. Bringing back lost customers ?

    By sparkerauto,
    • 8 replies
    • 2k views











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