Hiring & Firing Employees

I made this one for our shop but most customers do not read the signs- ha!  I just let them know I can give them a mask to wear or they will have to wait outside.

I can offer insight on this if you are still looking for answers.

https://youtu.be/fCQM1LNMVss Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge. Tom Ham talks about rising costs and labor rates. Tom’s previous episodes HERE Virtual Shop Tour by Eric Henley from H-Teck Auto Care in Gray, TN Eric's previous episodes HERE. Trivia Challenge: What Vehicle Won the Motor Trend SUV of the Year Award in 2020?   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Click to go to the Podcast on Remarkable Results Radio

I always try to keep a tech on hand that can repair anything. When I do not have one I step into that role myself to deal with the difficult ones. I have a dealer around d the corner from me that sends cars to me. The key to staying profitable is explaining the diag fees up front and billing for your time accordingly. 

My state had one online you could print out. That is what I used.

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE. Autotex.me website HERE. Key Talking Points 3D printingWill change the way shops do business and how parts are delivered   Customization- printing car in future?  Speed of delivery with parts Voice technologyHaving conversations with technology instead of keyboard use Intuitive user interface- “point, swipe and talk” technicians can talk faster than they can write on paper for DVI’s Ask Alexa who’s the best auto shop in your area- get your name in voice results  Consider getting an Alexa and using it in your shop to acclimate your employees to emerging technologies Google searchAI/ML- Artificial intelligence and machine learningMachines are learning and becoming ‘smarter’  Data models- your data is important because it “feeds’ models AutoText.meBaywatcher.io- real time based statistics with cameras and license plate recognitionShop efficiency 30-40% of time your shops making money in bays 60% of time bays aren’t making money Bay management- how long has car been in bay? Free brake check- is it really free? Hour diagnostics- is it really an hour? Thanks to Chris Cloutier for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE Find every podcast episode HERE. Every episode is segmented by Series HERE. Key Word Search HERE. Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm Click to go to the Podcast on Remarkable Results Radio

https://www.youtube.com/watch?v=ZD97qpbKnqM&t=139s Doug Grills from AutoStream Car Care Center is a chain of 7 family-owned, automotive service facilities that deliver honest and professional automotive repair and maintenance services to customers in the Greater Baltimore/Washington, DC area. Doug along with his partner Rick Levitan has been around the service station business for over 25 years and has built their reputation by offering best-in-class service to their customers. All AutoStrem Car Care technicians are ASE Certified and the shops are AAA approved. Listen to Doug’s previous episodes HERE. Mike DelaCruz- National Sales Manager, Auto at Broadly Clint White has been passionately immersed in the Automotive Industry for over 25 years. He is a Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. He began his career as a Technician at a local two bay shop in 1995 and over the course of the next two and a half decades honed his sales, technical, and management skills while living in Washington & S.E. Idaho. During his journey, he has never stopped learning and has been blessed to work for and with those who value education, training, and coaching. In everything he does, Clint is focused on people and excellence! Whether it be coaching & training Service Advisors to sell with passion & integrity or working directly with Shop Owners to improve team accountability and streamline process implementation, Clint’s passion is to elevate the Automotive Industry across the nation to ensure every customer consistently receives the highest level of service. Previous episodes HERE Key Talking Points Being On Time Responsibility and create an environment you want to be in and be on time Avoid anxiety when rushing Be early to be on time for your customers Being late affects ourselves and other people Making an Effort Showing effort and giving 100% is showing commitment, demonstrating to everyone else on team Be focused on your work, lead by example, don’t miss things you’re required to do Being High Energy Doesn't mean coffee or energy drinks, its having an internal flame People are drawn to others with high level energy Introvert- quietly stir the flame, be intentional, choose enthusiasm Stress kills energy- humor, exercise, sleep etc Create work life harmony- life outside of work that stirs your passion will reenergize you Having a Positive Attitude Take a hard look at the impact you have on people and business You don’t know what is going on in other peoples lives- words and attitude are powerful Do you want to have a positive or negative impact on others? Leave your problems at the door and be kind Failures and disappointments happen- vent upward not downward Being Passionate Passion involves feeling and emotion and is infectious Smile when answering the phone- “feel the smile” Sales- the transference of feelings Using Good Body Language First impressions are everything- made within 7 seconds of contact Positive non verbal cues- engaged, approachable Eye contact, smiling, posture, arms and hands (cross arms, hands in pockets =not engaged) Non verbal cues must match your verbal cues! Being Coachable No ego when coming together to achieve a common goal- build together  Allow yourself to be coachable- be humble and open to learning/new ideas Doing a Little Extra Be willing to go above and beyond Price of entry- doing what you’re required to do. Living the job description Push yourself and take initiative  Being Prepared 100% effort- proactive to be prepared Cant serve others when ill prepared  Essential and not optional when it comes to reducing stress Success doesn't come from what you do occasionally, it comes from what you do consistently  Having a Strong Work Ethic Always building a reputation- invest in yourself, team and company Work hard and generate results Chick fil-A https://www.youtube.com/watch?v=2v0RhvZ3lvY A special thanks to Doug Grills, Mike DelaCruz and Clint White for their contribution to the aftermarket. Books Page HERE Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes. Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com Click to go to the Podcast on Remarkable Results Radio

WOW! I think I will steer clear for a while longer. Somebody has to sort this out!