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Joe’s Business Tips For Shop Owners

Tips from Joe Marconi, co-founder of AutoShopOwner. His tips are shared to help you in your day to day shop operations, sales, customer service, marketing, advertising, and more!

313 topics in this forum

  1. Boost your repair shop, get invloved with your community

    By Joe Marconi,   
    • 0 replies
    • 1.2k views

  2. Giving Prices over the phone is the same as a diagnosis 1 2

    By Joe Marconi,   
    • 58 replies
    • 12.7k views

  3. Shop Owners: Book the next appointment!

    By Joe Marconi,   
    • 0 replies
    • 1.6k views

  4. Repair shops sell Service, not Products

    By Joe Marconi,   
    • 0 replies
    • 1.3k views

  5. Killer Holiday Tip for your repair shop

    By Joe Marconi,   
    • 9 replies
    • 2.3k views

  6. Increase auto repair sales by adding to the cart

    By Joe Marconi,   
    • 0 replies
    • 1.5k views

  7. Shop Owners: You don’t have to answer every question for your employees

    By Joe Marconi,   
    • 2 replies
    • 2.5k views

  8. Shop Owners; Take time to recharge this weekend

    By Joe Marconi,
    • 0 replies
    • 1k views

  9. In-House Training is needed too, sometimes more

    By Joe Marconi,
    • 0 replies
    • 994 views

  10. Shop Owners: Can you ever unplug?

    By Joe Marconi,
    • 3 replies
    • 2k views

  11. The person answering your phone may be killing your repair shop

    By Joe Marconi,   
    • 5 replies
    • 2.2k views

  12. Shop Owners: Celebrate July 4th!

    By Joe Marconi,   
    • 2 replies
    • 1.6k views

  13. Shop Owner’s need downtime to put things in proper perspective

    By Joe Marconi,   
    • 6 replies
    • 3.3k views

  14. A healthy repair shop business starts with a healthy mind and the right people

    By Joe Marconi,   
    • 10 replies
    • 3.8k views

  15. Just Being Nice is not Great Customer Service

    By Joe Marconi,   
    • 1 reply
    • 1.9k views

  16. IMPORTANT! It's November: Time to get your Auto Repair Shop Ready for 2018

    By Joe Marconi,   
    • 0 replies
    • 1.5k views

  17. Don’t be judged by the smudge!

    By Joe Marconi,   
    • 3 replies
    • 2.8k views

  18. Come See Me at the Ratchet + Wrench Conference!

    By Joe Marconi,
    • 0 replies
    • 1.3k views

  19. Repair shops need a proactive approach to sales

    By Joe Marconi,   
    • 1 reply
    • 1.8k views

  20. Want to motivate your technicians and service advisors? Don’t discuss business

    By Joe Marconi,   
    • 2 replies
    • 2.8k views

  21. A proactive Sales tip to improve customer retention and car counts

    By Joe Marconi,   
    • 1 reply
    • 1.9k views

  22. When was the last time you walked through your shop?

    By Joe Marconi,   
    • 4 replies
    • 1.7k views

  23. Who’s doing the oil change on YOUR customer’s car?

    By Joe Marconi,   
    • 33 replies
    • 5.7k views

  24. Waiting for Cars to break down leads to repair shop failure

    By Joe Marconi,   
    • 4 replies
    • 2.2k views

  25. Got a bad apple in your Repair Shop? Remove it!

    By Joe Marconi,   
    • 15 replies
    • 3.5k views

  26. Know when to adjust your Repair Shop Strategy

    By Joe Marconi,   
    • 0 replies
    • 1.3k views

  27. Your Auto Repair Shop is only as good as your employees

    By Joe Marconi,   
    • 1 reply
    • 1.6k views

  28. Repair Shop Marketing needs a Proactive Approach

    By Joe Marconi,   
    • 3 replies
    • 2k views

  29. Shop Owners! Establish your 2017 Goals!

    By Joe Marconi,
    • 0 replies
    • 1.3k views

  30. The Most Important Shop Owner Tip for this time of Year

    By Joe Marconi,
    • 0 replies
    • 1.3k views

  31. Listen to your accountant with end of year write-offs

    By Joe Marconi,   
    • 2 replies
    • 1.5k views

  32. Some Repair Shops slow, others busy. What gives?

    By Joe Marconi,   
    • 19 replies
    • 4.5k views

  33. Take your time hiring technicians and service advisors and have a plan

    By Joe Marconi,   
    • 0 replies
    • 1.7k views

  34. Shop Owners: Start your Winter Marketing Plan Now!

    By Joe Marconi,   
    • 1 reply
    • 1.6k views

  35. Want to motivate your employees? Give positive feedback

    By Joe Marconi,   
    • 0 replies
    • 1.7k views

  36. Shop Owners need a plan for success

    By Joe Marconi,   
    • 1 reply
    • 1.7k views

  37. Shop Owners: Focus on your key customers, not your worst

    By Joe Marconi,   
    • 4 replies
    • 1.9k views

  38. More consumers going back to the New Car Dealer for Auto Service

    By Joe Marconi,
    • 5 replies
    • 2.2k views

  39. Can you legally prevent a customer from driving an unsafe car?

    By Joe Marconi,
    • 6 replies
    • 2.4k views

  40. Use technician comebacks and customer service issues to learn and improve

    By Joe Marconi,   
    • 1 reply
    • 2k views

  41. July 1, time to review your Repair Shop’s Business Plan

    By Joe Marconi,   
    • 0 replies
    • 2.2k views

  42. Repair Shop Owners; Please don’t lead by example!

    By Joe Marconi,   
    • 1 reply
    • 2.7k views

  43. High shop morale improves productivity

    By Joe Marconi,   
    • 3 replies
    • 2.1k views

  44. Improve shop productivity with a Focus on what went right, not what went wrong

    By Joe Marconi,   
    • 0 replies
    • 1.7k views

  45. Are we seeing the “Home Depot” effect in the Auto Parts Industry?

    By Joe Marconi,   
    • 8 replies
    • 3.7k views

  46. Consumer Reports Magazine Kills a Sale. MUST READ!

    By Joe Marconi,   
    • 13 replies
    • 3.2k views

  47. Why technician pay incentive bonuses may backfire

    By Joe Marconi,   
    • 3 replies
    • 2.4k views

  48. Shop owners alert: Are you proactive about your future?

    By Joe Marconi,   
    • 0 replies
    • 1.6k views

  49. Positive indicators for Independent Auto Repair Shops

    By Joe Marconi,   
    • 0 replies
    • 1.6k views

  50. Beware of Phony Scam IRS Phone Calls!

    By Joe Marconi,
    • 3 replies
    • 1.7k views


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