Joe’s Business Tips For Shop Owners

313 topics in this forum

1. Remember and Use the Customer’s Name

   By Joe Marconi, October 24, 2010
   • 15 replies
   • 7.4k views
   • 
   • KMS
   • February 24, 2015

2. Giving Prices over the phone is the same as a diagnosis 1 2

   By Joe Marconi, July 31, 2015   

   • Sales
   • customer service
   • (and 2 more)

     Tagged with:

     • Sales
     • customer service
     • pricing over the phone
     • selling over the phone
   • 58 replies
   • 12.7k views
   • 
   • TheTrustedMechanic
   • April 15, 2019

3. Who’s doing the oil change on YOUR customer’s car?

   By Joe Marconi, May 14, 2017   

   • marketing
   • advertising
   • (and 2 more)

     Tagged with:

     • marketing
     • advertising
     • competing with the dealer
     • competing with quick fast lubes
   • 33 replies
   • 5.7k views
   • 
   • AndersonAuto
   • June 16, 2017

4. Exit Strategy-step 8- Don't Rely on the Sale of your Business for Retirement

   By Joe Marconi, February 24, 2022   

   • exit plan
   • exit strategy
   • (and 1 more)

     Tagged with:

     • exit plan
     • exit strategy
     • selllin your business
   • 25 replies
   • 1.7k views
   • 
   • Joe Marconi
   • March 6, 2022

5. Some Repair Shops slow, others busy. What gives?

   By Joe Marconi, October 15, 2016   

   • Business management
   • Sales
   • 19 replies
   • 4.5k views
   • 
   • AJFA
   • December 8, 2016

6. Stay Open Or Close? The Effects of the Coronavirus

   By Joe Marconi, March 22, 2020   

   • coronavirus
   • 19 replies
   • 4.4k views
   • 
   • Alex
   • April 6, 2020

7. Don’t ask me to compromise my integrity

   By Joe Marconi, August 12, 2011
   • 17 replies
   • 5.8k views
   • 
   • Joe Marconi
   • August 24, 2011

8. Got a bad apple in your Repair Shop? Remove it!

   By Joe Marconi, January 14, 2017   

   • Employee management
   • 15 replies
   • 3.5k views
   • 
   • AndersonAuto
   • April 1, 2017

9. Yes, you can get it cheaper on the internet…

   By Joe Marconi, February 1, 2014   

   • sales
   • customer experience
   • (and 1 more)

     Tagged with:

     • sales
     • customer experience
     • selling
   • 15 replies
   • 4k views
   • 
   • Joe Marconi
   • July 24, 2014

10. Would You Ever Fire a Customer?

    By Joe Marconi, January 14, 2012
    • 15 replies
    • 4.3k views
    • 
    • Waynes Garage
    • May 14, 2012

11. Another bad day at my auto repair shop, but not a bad life

    By Joe Marconi, May 30, 2015
    • 13 replies
    • 3.4k views
    • 
    • Joe Marconi
    • July 4, 2015

12. When saving the customer money; backfires!

    By Joe Marconi, September 22, 2013
    • 13 replies
    • 3.4k views
    • 
    • hancock18
    • October 4, 2013

13. Consumer Reports Magazine Kills a Sale. MUST READ!

    By Joe Marconi, March 26, 2016   

    • Sales
    • Waiting room
    • (and 1 more)

      Tagged with:

      • Sales
      • Waiting room
      • Consumer Reports
    • 13 replies
    • 3.2k views
    • 
    • alfredauto
    • April 10, 2016

14. My Thoughts on the Coronavirus and Business

    By Joe Marconi, March 14, 2020   

    • coronavirus
    • business and the coronavirus
    • (and 1 more)

      Tagged with:

      • coronavirus
      • business and the coronavirus
      • covid-19
    • 13 replies
    • 2.5k views
    • 
    • FNGJWS
    • April 1, 2020

15. Put 2020 Behind you, Build a strong shop for 2021

    By Joe Marconi, December 27, 2020
    • 11 replies
    • 2k views
    • 
    • JimO
    • January 14, 2021

16. Are you getting enough labor on some jobs?

    By Joe Marconi, August 23, 2014   

    • labor profit
    • labor charges
    • (and 2 more)

      Tagged with:

      • labor profit
      • labor charges
      • labor production
      • diagnostic charges
    • 11 replies
    • 2.8k views
    • 
    • aauto
    • January 1, 2015

17. Plan now for the future and boost sales

    By Joe Marconi, July 4, 2015
    • 11 replies
    • 3.5k views
    • 
    • Joe Marconi
    • August 22, 2019

18. A Priceless Chicken Salad Sandwich

    By Joe Marconi, October 13, 2013
    • 11 replies
    • 2.6k views
    • 
    • Joe Marconi
    • October 20, 2013

19. Are You Collecting Email Addresses? Why Not?

    By Joe Marconi, May 21, 2010
    • 10 replies
    • 4.4k views
    • 
    • Joe Marconi
    • October 7, 2010

20. Employee's Fault?

    By Southards, February 11, 2011
    • 10 replies
    • 5.4k views
    • 
    • Southards
    • February 21, 2011

21. Will we ever solve the technician shortage problem?

    By Joe Marconi, July 18, 2015   

    • technician shortage
    • mechanic shortage
    • 10 replies
    • 2.7k views
    • 
    • Gonzo
    • July 21, 2015

22. A healthy repair shop business starts with a healthy mind and the right people

    By Joe Marconi, September 16, 2017   

    • repair shop management
    • employee management
    • (and 1 more)

      Tagged with:

      • repair shop management
      • employee management
      • leadership
    • 10 replies
    • 3.8k views
    • 
    • skm
    • May 13, 2018

23. I Can’t Afford it Today

    By Joe Marconi, September 9, 2012
    • 9 replies
    • 3.8k views
    • 
    • mspecperformance
    • December 28, 2012

24. Everyone in your shop needs training

    By Joe Marconi, August 31, 2014   

    • Training
    • Service advisor training
    • (and 1 more)

      Tagged with:

      • Training
      • Service advisor training
      • Management training
    • 9 replies
    • 2.3k views
    • 
    • xrac
    • October 4, 2014

25. Killer Holiday Tip for your repair shop

    By Joe Marconi, December 5, 2018   

    • sales
    • holiday marketing
    • (and 1 more)

      Tagged with:

      • sales
      • holiday marketing
      • advertising
    • 9 replies
    • 2.3k views
    • 
    • newport5
    • December 17, 2018

26. Shop Owners Need To Define Themselves

    By Joe Marconi, July 29, 2013
    • 9 replies
    • 2.6k views
    • 
    • ExclusiveAutoCare
    • October 21, 2013

27. Are we seeing the “Home Depot” effect in the Auto Parts Industry?

    By Joe Marconi, May 14, 2016   

    • Advance
    • CARQUEST
    • (and 4 more)

      Tagged with:

      • Advance
      • CARQUEST
      • AutoZone
      • Part storess
      • Part Companies
      • Advance Auto Parts
    • 8 replies
    • 3.7k views
    • 
    • alfredauto
    • May 22, 2016

28. Got a bad apple in your shop? Get rid of him fast!

    By Joe Marconi, May 19, 2015   

    • Employee management
    • employee problems
    • (and 5 more)

      Tagged with:

      • Employee management
      • employee problems
      • problem employee
      • shop management
      • morale in the work place
      • hiring
      • firing
    • 8 replies
    • 2.5k views
    • 
    • AJFA
    • May 20, 2015

29. Connect With Your Customers, Increase Sales

    By Joe Marconi, April 2, 2010
    • 8 replies
    • 2.9k views
    • 
    • Joe Marconi
    • April 4, 2010

30. A Lot to be Thankful For

    By Joe Marconi, November 3, 2012
    • 8 replies
    • 2.4k views
    • 
    • lindasui19
    • December 7, 2012

31. A BAD REVIEW ENDS UP A BOOST IN MORALE

    By xrac, September 1, 2014
    • 8 replies
    • 1.9k views
    • 
    • Joe Marconi
    • September 26, 2014

32. Want to Increase Sales? Just Smile

    By Joe Marconi, April 18, 2010
    • 8 replies
    • 2.9k views
    • 
    • Gonzo
    • April 19, 2010

33. You can compete with online part companies

    By Joe Marconi, May 3, 2019
    • 8 replies
    • 2.6k views
    • 
    • tomkatv10
    • August 19, 2019

34. Winter Weather can affect morale and moods; hurting Business

    By Joe Marconi, March 1, 2015   

    • Employee management
    • Customer service
    • (and 2 more)

      Tagged with:

      • Employee management
      • Customer service
      • Customer experience
      • Winter loss of business
    • 8 replies
    • 2.2k views
    • 
    • John Pearson
    • March 3, 2015

35. Will Minimum Wage Hikes Affect Auto Repair Shop’s Technician’s Pay?

    By Joe Marconi, August 29, 2015   

    • technician pay
    • human resource
    • (and 3 more)

      Tagged with:

      • technician pay
      • human resource
      • employee wages
      • pay plans
      • minimum wage
    • 8 replies
    • 3.8k views
    • 
    • phynny
    • September 9, 2015

36. Do You Fear Raising Prices Will Lose Customers?

    By Joe Marconi, January 26   

    • labor
    • labor rate
    • (and 6 more)

      Tagged with:

      • labor
      • labor rate
      • pricing services
      • pricing
      • part margin
      • part markup
      • increase sales
      • increase prices
    • 7 replies
    • 3.8k views
    • 
    • Transmission Repair
    • February 2

37. Your business success is often found in what you don’t do

    By Joe Marconi, November 30, 2014   

    • Bussiness sucess
    • business management
    • (and 2 more)

      Tagged with:

      • Bussiness sucess
      • business management
      • employee management
      • time management
    • 7 replies
    • 3.4k views
    • 
    • Elon Block
    • December 29, 2014

38. Don't wait until you lose a tech; try this strategy...

    By Joe Marconi, May 9, 2015   

    • Hiring
    • tech hiring
    • (and 3 more)

      Tagged with:

      • Hiring
      • tech hiring
      • employee hiring
      • recruiting
      • employee management
    • 7 replies
    • 2.6k views
    • 
    • GermanCArDEpot.com
    • May 20, 2015

39. Publicity: Sometimes Better Than Advertising

    By Joe Marconi, April 24, 2013   

    • Advertising
    • marketing
    • (and 1 more)

      Tagged with:

      • Advertising
      • marketing
      • management
    • 7 replies
    • 2.6k views
    • 
    • Joe Marconi
    • July 27, 2013

40. Must Read! New Car Dealer Tactic

    By Joe Marconi, March 10, 2012
    • 7 replies
    • 2.3k views
    • 
    • xrac
    • March 13, 2012

41. Cheap Prices, Great Quality, Outstanding Service

    By Joe Marconi, August 31, 2010
    • 7 replies
    • 3.5k views
    • 
    • Joe Marconi
    • July 13, 2011

42. Internet Reviews: The Good, the Bad and the UGLY!

    By Joe Marconi, January 28, 2012
    • 7 replies
    • 2.4k views
    • 
    • Gary A
    • February 1, 2012

43. Can your employees really leave their problems at the door?

    By Joe Marconi, August 15, 2015   

    • employee management
    • workplace issues
    • 7 replies
    • 2.4k views
    • 
    • lmcca
    • August 28, 2015

44. "I'm a good customer"

    By alfredauto, March 1, 2015
    • 7 replies
    • 2.2k views
    • 
    • Shopcat
    • March 10, 2015

45. Let the Wheel Fall Off!

    By Joe Marconi, October 6, 2012
    • 7 replies
    • 2.7k views
    • 
    • Spence
    • October 11, 2012

46. A tribute to my Father - Happy Father's Day!

    By Joe Marconi, June 14, 2014
    • 6 replies
    • 1.7k views
    • 
    • Joe Marconi
    • June 22, 2014

47. Shop Owner’s need downtime to put things in proper perspective

    By Joe Marconi, March 30, 2018   

    • shop management
    • shop owner task
    • 6 replies
    • 3.3k views
    • 
    • JustTheBest
    • June 14, 2018

48. Being constantly bothered by the general public

    By Brent J, February 11, 2014
    • 6 replies
    • 1.9k views
    • 
    • Gonzo
    • February 12, 2014

49. Can you legally prevent a customer from driving an unsafe car?

    By Joe Marconi, August 20, 2016
    • 6 replies
    • 2.4k views
    • 
    • Joe Marconi
    • August 23, 2016

50. Shop Owners: Reflect on the Past, But Focus on the Future

    By Joe Marconi, December 30, 2015   

    • Shop management
    • Shop owner goals
    • 6 replies
    • 2k views
    • 
    • NHPROEQUIP
    • December 31, 2015