Elite's Keys to Building a Successful Shop

Improving Your Shop's Communication and Productivity

Mon, 20 Apr 2020 20:13:03 +0000

Superstar shop owner and Elite Business Development Coach Chris Monroe shares a fun tip that will not only improve communication in your shop, but productivity as well.

For additional help building a more successful auto repair business, learn how you can team up with a superstar shop owner like Chris through Elite Top Shop 360: One on One Coaching

How to Communicate Your Shop's Employee Benefits

Fri, 10 Apr 2020 17:24:45 +0000

Superstar shop owner and Elite Business Development Coach Greg Skolnik shares a tip on how to provide your employees with a detailed outline of all their benefits.

For additional help building a more successful auto repair business, learn how you can team up with a superstar shop owner like Greg through Elite Top Shop 360:One on One Coaching

Where Your Shop's Parts-to-Labor Ratio Needs to Be

Wed, 01 Apr 2020 21:58:46 +0000

In this quick video tip industry superstar Jim Murphy shares the importance of maintaining a balance with your parts-to-labor ratio.

Jim Murphy heads up Elite Pro Service, a peer group made up of 90 of the industry's top shop owners. To learn more about this caring community, visit https://elitepeergroup.com/

Increasing Your Shop's Productivity

Fri, 20 Mar 2020 17:32:04 +0000

Superstar shop owner and Elite Business Development Coach Nick Sallas shares a quick tip on increasing your productivity with the help of your service advisors. This great tip is sure to be effective for you and your shop.

For additional help building a more successful auto repair business, learn how you can team up with a superstar shop owner like Nick through Elite Top Shop 360: Top Shop 360

A Top Shop Owner's Tip on Managing Payroll

Thu, 05 Mar 2020 21:34:20 +0000

Superstar shop owner and Elite Business Development Coach Greg Skolnik shares a tip on managing payroll and staying prepared in case of emergencies.

For additional help building a more successful auto repair business, learn how you can team up with a superstar shop owner like Greg through Elite Top Shop 360: Top Shop 360

Handling Upset Customers in Your Shop

Wed, 26 Feb 2020 19:52:58 +0000

Superstar shop owner and Elite Business Development Coach Nick Sallas shares a tip on how to handle upset customers in your shop, and turn them into satisfied ones!

For additional help building a more successful auto repair business, learn how you can team up with a superstar shop owner like Nick through Elite Top Shop 360: Top Shop 360

Why You Need to Coach Your Shop's Employees

Thu, 19 Dec 2019 21:51:28 +0000

Superstar shop owner and Elite Business Development coach Rudi Rudloff explains the critical difference between “training” and “coaching” your auto repair shop’s employees.

For additional help building a more successful auto repair business, learn how you can team up with a superstar shop owner like Rudi through Elite Top Shop 360: Top Shop 360

A Technician Training Tip from an Industry Leader

Tue, 03 Dec 2019 22:26:00 +0000

Superstar shop owner and Elite Business Development Coach Rudi Rudloff shares a tip on technician training that is not only remarkably effective, but cost-free for your auto repair business.

For additional help building a more successful auto repair business, learn how you can team up with a superstar shop owner like Rudi through Elite Top Shop 360: Top Shop 360

Giving Back to your Shop's Community During the Holidays

Thu, 21 Nov 2019 22:05:32 +0000

Superstar shop owner and Elite Business Development Coach Rudi Rudloff shares why giving back during the holiday season is a win for people in need, for your community and for your auto repair business.

For additional help building a more successful auto repair business, learn how you can team up with a superstar shop owner like Ron through Elite Top Shop 360: Top Shop 360

A Top Shop Owner’s Tip on Finding Service Advisors

Fri, 15 Nov 2019 22:48:14 +0000

Superstar shop owner and Elite Business Development Coach James Stephenson shares a tip on finding & hiring service advisors that has worked wonders for his award winning auto repair business.

For additional help building a more successful auto repair business, learn more about Elite’s new affordable and convenient online peer groups for shop owners: Top Shop 360

Increasing Your Auto Repair Shop's Customer Satisfaction Through Texts

Thu, 07 Nov 2019 22:46:21 +0000

Industry leading shop owner and Elite Business Development Coach Gene Morrill shares an easy-to-apply tip that has helped his shop improve customer satisfaction and retention.

For additional help building a more successful auto repair business, learn how you can team up with a superstar shop owner like Gene through Elite Top Shop 360: Top Shop 360

How to Handle "I Can Buy the Part for Less Online"

Tue, 29 Oct 2019 20:22:00 +0000

Superstar shop owner and Elite Business Development Coach Ron Haugen shares how your service advisors should handle the age old sales objection "I can buy the part online for less"

For additional help building a more successful auto repair business, learn how you can team up with a superstar shop owner like Ron through Elite Top Shop 360: Top Shop 360

Tip from a Top Shop Owner on Hiring Techs

Thu, 26 Sep 2019 17:07:55 +0000

In this quick video superstar shop owner and Elite Business Development Coach James Stephenson shares a tip on hiring great techs that has worked wonders for his award winning shop.

For additional help hiring the right techs, learn how you can join an online shop owner peer group led by an industry leading shop owner like James through Elite's all-new service: Elite Synergy Groups

An Untapped Profit Center for Shop Owners

Fri, 20 Sep 2019 00:40:45 +0000

In this quick video tip superstar shop owner and Elite Business Development Coach Ron Haugen reveals a profit center that very few shop owners are taking advantage of.

For additional help building a more successful shop, learn how you can work 1-on-1 with a top shop owner like Ron through Elite Top Shop 360.

The Key to Bringing More First-Time Callers Into Your Shop

Tue, 22 Jan 2019 17:48:00 +0000

Elite Certified Sales & Leadership Trainer Jen Monclus shares a UCLA study that reveals an important key to bringing more first-time callers into your shop:

For addtional help generating higher sales and happier customers, learn more about Elite's industry acclaimed Masters Service Advisor Training Program.

Building Morale in Your Shop

Thu, 29 Nov 2018 18:01:46 +0000

Elite Business Development Coach and superstar shop owner Darrin Barney shares an easy-to-apply tip that will help you show your employees how much you care about them, and build morale in your shop:

Darrin Barney is an industry leading shop owner, and also one of the industry's top marketing experts who heads up Elite's Rapid Results Car Counts Package. Visit our Rapid Results page to learn how you can work one-on-one to generate immediate traffic, improve your phone conversions, effectively monitor and measure your results, and generate more repeat and referral business: https://www.eliteworldwide.com/most-effective-way-to-increase-car-counts.html

How Shop Owners Can Ensure They Follow Through With Important Behavior

Thu, 25 Oct 2018 17:46:32 +0000

Superstar shop owner and Elite Business Development Coach Darrin Barney shares an easy-to-apply tip that will help shop owners ensure that they're following through with the behaviors that are critical to their success:

To learn more about how you can team up with a superstar shop owner like Darrin to reach your shop's goals, visit the Elite Coaching Program web page.

Using Tire Analogies to Handle Sales Objections

Wed, 10 Oct 2018 16:59:42 +0000

Elite's Bob Cooper and Doris Barnes share how your service advisors can use tire analogies to handle even the most difficult sales objections:

For additional help increasing your shop's sales, customer satisfaction and customer retention, learn more about our industry acclaimed our Masters Service Advisor Training at https://www.eliteworldwide.com/automotive-service-advisor-training.html

Why Your Service Advisors Must Disclose Everything

Tue, 25 Sep 2018 18:36:01 +0000

Elite Certified Sales and Leadership Trainer Jen Monclus shares why it's your service advisors' ethical responsibility to disclose absolutely everything that's wrong with a customer's vehicle, even if it's a first-time customer with a long list of repairs:

A Proven Way for Shop Owners to Generate Customers for Life

Thu, 20 Sep 2018 17:31:48 +0000

Here's a can't-miss tip that superstar shop owner Servando Orozco has used to go above and beyond the expectations of his customers, and build 4 of the top shops in the country.

Handling a Common Auto Repair Sales Objection

Thu, 13 Sep 2018 21:32:38 +0000

Do your customers ever tell your advisors that they're unable to being their vehicle in today? Top sales trainer Jen Monclus explains how to handle this common sales objection.

For additional help generating higher sales and happier customers, learn more about Elite's industry acclaimed Masters Service Advisor Training Program: https://www.eliteworldwide.com/automotive-service-advisor-training.html

The 4 Sales Your Auto Repair Shop Needs to Make with Every Customer

Wed, 05 Sep 2018 18:05:23 +0000

Elite's Bob Cooper and Doris Barnes share the 4 sales your service advisors need to make with every single customer:

For additional help generating higher sales and happier customers, learn more about the industry's #1 service advisor training.

Employee Management Advice Every Shop Owner Needs to Follow

Thu, 30 Aug 2018 17:15:23 +0000

Superstar shop owner and Elite Business Development Coach Jim Butitta shares a critical employee management tip that will help shop owners build the culture needed to attract the top techs and service advisors:

Visit the Elite website to learn how you can team up with a superstar shop owner like Jim to reach your shop's goals: https://www.eliteworldwide.com/one-on-one-coaching.html

Your Shop's Payroll as a Percentage of Sales

Tue, 14 Aug 2018 16:55:14 +0000

Elite Business Development Coach and past superstar shop owner Kevin Vaught shares where both your overall payroll, and your service advisor payroll should land as a percentage of your shop's sales:

For additional help building a more successful auto repair business, learn how you can team up with a top shop owner like Kevin to reach your shop's goals.

Bring In More New Customers While Making a Positive Impact

Tue, 05 Jun 2018 20:54:00 +0000

Superstar shop owner and grassroots marketing guru Servando Orozco shares a tip that will bring new customers into your shop, humanize your business and have a positive impact on your customers and community:

For additional help building a more successful shop while elevating our amazing industry, visit the Elite website at www.EliteWorldwide.com.