DUFRESNES

Good morning. February was a record month. The Service writer kept saying February stinks, had to eat his words. March we are full for the day and after, but don't have the long term waiting appointments. Still a good month. We send out rebate letters in 3 mailings Feb, Mar and April. That helps us ins the winter months easing into summer .

The only thing I know for sure is YOU DON'T PLAY AROUND WITH PAYROLL. You do it the right way always. It will come back to bite you really bad.

We always have the hunter rep

Over 10 years ago, we paid $65,000 for our hunter. Does it pay for itself, doubtful. Takes up a whole bay. Yes we needed it to be a complete shop for the customer's full needs.

This is my last remark on CC fees. If you take all the fees divide by total sales will give you your actual percentage. It all depends on what kind of cc your customers have on the expense. Ours totaled for November 2%

How can that be on 1.5 million . We pay 2500 -3000 a month

I got an idea. Get your work done in January and pay by December Just a thot

Our rule is no car leaves our lot without being paid. It saves a lot of headaches. If customer says I have to go home to get my check book or credit card. Car doesn't leave without being paid. Employees can say I can't let it go. They can always blame it on the boss or owner or ???

1st of all, we all get the phone calls daily. Our newest answer has declined immensely the calls is "We don't take Credit cards" I still have a hard time charging the customer for the fees. We do approx $110,000 a month in credit cards. The merchant we have now is Heartland. We had him and then Key bank came in and promised us much lower fees. So fired the Heartland and went with key bank. Well, it wasn't what they promised by the time you added all the fees extra. I called my Heartland guy again and said I wanted to come back to Heartland. He did. I did. You have to take into consideration Customer Service and the total bill including all the fees and extras.

Thank you for the rental agreement. Our Loaners are free, except they have to replace the gas. It comes to them full and they just replace what they use. Our agreement is just 1 page.

We haven't given rides home since the pandemic. We have loaner cars. It is the best advertising. It hasn't hurt our bottom line. We don't pickup or deliver as that takes man power. We try to give the best service without doing things that cost us dearly. There are exceptions to all. We have a customer that we do pickup and deliver due to his health, but he is the exception, not the norm. What ever works for you is the right thing to do. Have a great Thanksgiving.

I'll have to check and see what we have. Do you think the D-Tek is that much better or do you use both

First do you own your tank and are using it for an exchange only? This might be the difference, if you are renting it.

No, They don't charge anything except the exchange tank. I take in the empty and get a new one. This one was 103.47. Each place charges a different amount, doesn't seem to be a set price.

We just called around. We are in Portland Oregon. Some Air Gas shops have it and some do not. A lot will get it for you. So for us I call and ask for a 3 ft tank (which is 80 cu, I didn't know) of 5% hydrogen and 95% nitrogen for $103.47 exchange. The other thing, make sure you test the tank when you get it, ours was empty. They are going to deliver us another tank. Our 1st tank, we did 75 A/C jobs. at about $1.38 each. Hope this helps