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Saturdays by appontment?


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Ive been having Saturday hours from 9-2 since I opened 4 years ago. Its never been a great day, every once in a while im busy but mostly its small stuff and not really worth staying open. Does anyone do Saturdays by appointment only and if so how does it work out for you? Im not opposed to working on sat. just want to make it worthwhile. and also have the option of having 2 days off if I want.

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I was working Saturdays, 9-3. I got tired of playing on Youtube and Google the whole time, so I changed to Appointment only. Now, I have someone scheduling work every Saturday... Seems like I can't win. However, appointment only does let you come in, knock the work out, then head home!

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I tried being open Saturdays 8:30 - 2:00 for 8 months with advertising through emails and Facebook and all we really got were DIY'ers wanting us to bail them out at 1:59, a few oil changes, and lots of State Inspections (which the State of Maine mandates cannot be over $ 12.5 [i added on a Saturday $12.50 Saturday convenience fee which people gladly paid]. The only tech willing to work Saturday was an apprentice.

 

Occasionally we got a decent paying job. I thought with so many Boston area commuters, we would be busy but no. Once summer came, it died because people want to play and not be without their car (even though we have a fleet of loaners) and with summers being short and winters long, I figured I would rather play on the weekends like my customers. Having started in 1976, being open on Saturdays is not going to improve the remaining years I have left.

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I used to be open during the week from 10AM to 7PM. Then I scaled it back to 9AM to 6PM. We are currently at 8AM to 5PM. We also changed our Saturday schedule from 10 to 3 to 8 to 1. I found that some customers had a hard time dropping off and picking up at our times. Saturdays is convenient for customers to drop off, pick up and for minor services. We also occassionally set up a few bigger jobs on Saturdays as some customers really prefer the Saturday time slot. There have been times when the work was slow. I would say average 1 Saturday a month we are pretty dead. I will probably reevaluate our situation once I get my management more on point.

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  • 4 weeks later...

There is no right or wrong on this one. It depends on your clientele and business model. We only open 5 days but have done this since the beginning. As long as you are making money being open Saturdays it is good, but if your not making money then why?

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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