Posted November 07, 2013 - 10:50 AM
We have been running on the new NYS VIP2 Inspection system for a few days now. It is mandatory to use by December 1st, the old VIP system will be discontinued at that time. So far I have pretty mixed reviews. Our system showed up with a defective barcode scanner. Multiple calls to the supplied telephone number were answered by an automated attendant that said “There is no one to answer your call, goodbye” … live chat feature doesn't work yet. I was already pissed and after calling DMV I found an email address to systech. A few hours later a tech called me and came to visit the same day. Replaced the cable to the barcode scanner and got us up and running. Luckily the tech was very friendly and helpful or I would have dismissed this thing already.
After using it I'm not so sure its an upgrade. The barcode scanner is a SIGNIFICANT improvement, old one wouldn't scan crap, this one works great. Other wise the user interface is not very friendly or streamlined. You need to use the mouse for everything, the screen is busy with graphics and not pertinent information. The Vehicle interface is huge and clunky and the cable is big enough to run a 3 phase motor. I don't know if any of this is going to improve. I'm not even sure how as a community of shop owners we could get together to provide useful feedback. As it was inspections cost us money as they took to long. They take slightly longer now, and that is just the processing though the machine, not performing the inspection itself. Luckily its a service we can provide our customers and way to get business. Its probably worth it, but I feel like the State goes out of its way to make this system bad for shops. I don't quite get why that is.
Now that my rant is done, if you have not setup your NYVIP2 I suggest you do it now. You will likely run into problems and with the holiday right before the official start date you'd be hard pressed to get support come Dec 1st.
Posted November 09, 2013 - 09:02 AM
Thanks for the info. We are setting up our new machine Monday. From what I am hearing, shops are on the phone half the day, at least, with issues and problems. So, I too advise all shops in New York that are included in the State Inspection program, to get your equipment up and running ASAP.
Posted November 10, 2013 - 01:58 PM
We have received the equipment, unpacked and initialized it and packed it back up based on the idea it couldn't be used till 12/1/13. We then got a phone call telling us we could start using it early and we will receive an e-mail with directions on set up. The e-mail never showed up even after a couple of phone calls.
Did you folks have the same experience, or did you just start using the new equipment with no special directions?
Village Auto Works
1137 Rte 17M
Posted November 10, 2013 - 05:12 PM
I was instructed to get it going ASAP. New York anticipates issues if all the shops try to start on Dec 1. We are starting tomorrow. We shall see....
Posted November 10, 2013 - 10:01 PM
We'll get it on line early next week. If time allows please post here if you have any issues.
Thanks again, Bob
Village Auto Works
Posted November 11, 2013 - 11:02 AM
Someone at Systech has to authorize the new system. There are multiple problems including the inability to print end of day summaries as required by DMV regulations. Apparently that will happen in December and we will have to reprint every day to maintain record keeping. Also you can not do a re-inspection unless the initial inspection was done on your machine. There is no way to tell it that it's a re-inspection. Just ran into that for the first time today. A call to systech and they didn't even know the machine would have to do that!!
Posted November 11, 2013 - 04:13 PM
Thanks... I guess we'll wait to get the authorization from Systech, although I'm not too confident that e-mail will ever show up. Listening to your problems we might be better off waiting.
See Ya, Bob
Village Auto Works