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Just Give Me The Code, I'll Do The Rest!

Joe Marconi
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Gonzo Grand Master

Gonzo

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I don't think so. For a couple of reasons.

1. He'll be back when the code doesn't fix his problem and want you to read the code again. Either because he thinks you read it wrong, that you don't know what your doing, or... must be more to do.

2. If he could "do the rest" then why the hell don't you go look it up on Google first and find out that your OBD II scanner doesn't work on that year and that those wacko's at AZ don't know either. So why should you break out the old scanner for free... seems to me you should get compensated for not only knowing which scanner but even for just having it.

3. These kind have friends... and they sure like to talk to one another. That's even better... because if they're friends of this character chances are they're just like him. Don't need that at the shop.

4. We work for our customers, customers are people that pay us for our time and knowledge. This guy is not a customer.

 

I think ya did the right thing. I would have done exactly the same thing or... I would have drilled the guy on just how he planned to fix the car. LOL That would have been my fun for the day. he he he... LOL

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az mike Apprentice

az mike

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I'd have read it for him................................for 60 bucks. And for that he gets a quick visual inspection. I didn't buy my scanners for people to get free use of. I need a return on my investment. Autozoo does it for free fully expecting to sell him parts related to the code. That is return on their investment. Others want me to print out the flowchart for the code- Sorry! I again have an investment there too! The cobra in my avatar does 0-75 mph in 4.3 seconds in the sand.. The only reason it doesn't do 0-100 in 3.5 seconds is I already lost too much time(money) with people like them.

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      Want to End Your Technician Shortage? Focus on Retention!
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      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”

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