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Info on Angie's List, anyone?

Joe Marconi
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CARMandP Proficient

CARMandP

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I have signed up with their free service and like you get calls all the time. I am not interested in spending any money with them at this time as they aren't very big in our area and since I have only one review on there it isn't worth my money.

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JustTheBest Rising Star

JustTheBest

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Neither myself of any of the shop owners I've worked with have had first hand experience dealing directly with Angie's List.

 

Although I was told by one shop owner that he has 3 very positive reviews; he claimed some very nice work. I think the issue with Angie's List is that it's a paid subscription... so you don't get a bunch of 'goofy people' posting stuff. It just makes it a lot more believable.

 

But in reality.. it's just customer TESTIMONIALS. And this proves what I've been telling my subscribers... that 'Facts Tell - Testimonials SELL!'

 

So why don't auto repair shops have tons of testimonials on their website and customer waiting room walls? That waiting room should be your 'historic shrine!'. Also be sure to include copies of your Customer Newsletter - don't make it a library with newspapers, magazines and other 'entertaining' things. It should be about YOU!

 

I realize this wasn't exactly the answer you've been looking for, but thought I could help!

 

Matthew

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  • 11 months later...
MINI4U Enthusiast

MINI4U

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I found out that reviews drop off after 2 or 3 years. That seemed lame to me. I am sure if you spend money with them that is a different story. Just have a bad taste for that company. The salesman that calls is rude.

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  • 2 weeks later...
Gasanddiesel Rookie

Gasanddiesel

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My shop just opened about a month ago. The week we opened we signed up for free accounts on yelp, google+, angies list and yellow pages, and got a simple website thru godaddy.com.

We also delivered about 400 flyers to subdivisions around our shop. Had 1 repair from the flyers already, 1 repair from the google+ page, 1 great review on google, 1 great yelp review and 1 great angines list review. I try to talk to customers who seemed really pleased and computer savy to post a good review for us. My reasoning is, if its free and it gets your name out there one more time, why not?

 

My wife works for a window cleaning company. Some of their customers would not have even called if they did not have a presence on angies list. I think its part of the future of the service industry. Not saying its good or bad, but its here and growing.

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Tires Too Collaborator

Tires Too

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The issue I had with Angie's list is that they had very few subscribers in my market area. I believe if you go on their site you can get the number of paid subscribers in your area. They were looking for me to sign up, but it just didn't make sense for the number of members.

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      Want to End Your Technician Shortage? Focus on Retention!
      By Joe Marconi in Joe's Blog
         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”

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