We All Make Mistakes

My top tech had an unfortunate comeback the other day that cost us dearly. He had been stepping us his game for the past month or so, mainly because the work was beginning to flow in and he knew that due to mediocre winter sales, the shop needed to play catch up. Maybe in retrospect, I should have pulled the reins back a bit. I have seen this before when great techs get too caught up in production and sometimes quality suffers.

The tech felt really bad and worked on his own time, coming in early, staying late and even coming in on Saturday to fix the problem. I did not come down on him too hard, I am convinced he genuinely felt bad and was willing to make amends.

My job now is to insure that his confidence level is ok. I spoke to the foreman and we both agreed to dispatch to him a few basic jobs and to more closely monitor his work for the next week or so. This tech is not only a great producer, but has a great personality and a morale booster.

I don’t want to minimize the mistake in any way, but we all make mistakes, including me.

I thought I would share this with other shop owners, I know you have all been down this road too.

I had a new tech his second week here crunch a front bumper into a hitch ball while pulling the car into the shop. Stuff happens.

Eating mistakes tastes best with Grace and getting the task resolved in order to meet the next challenge.