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Mitchell Manager & Carfax

Gary A
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Gary A Community Regular

Gary A

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Has anyone using Mitchell Manager been receiving calls from Carfax about getting your customer's repair history from your database? I just wanted some feedback as I would like to know how this could affect us in a negative way before I allow this to take place. Is this a good thing? Pros, cons any comments....

 

Gary Armando

 

Little Falls Auto Service & Transmission

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  • 11 months later...
JT1 Newbie

JT1

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I would think that that is confidential information that could not be released without the customers permission. I think that could be a can of worms for the repair shop. It could also open up liability for the shop. What if records show that your shop replaced a ball joint in 2007 and now it is on the third owner and that part failed in 2010 and someone was killed? A smart lawyer may be able to do something with that.

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JT1 Newbie

JT1

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Could it lead to more buisness if a car is sold and on the carfax it shows you as the servicing shop for the vehicle?

 

 

What could you lose if your customers don't want their info on that site? Isn't privacy important to lots of our customers? I have always made their information available to the customer if they wanted it.

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  • 2 weeks later...
TheTrustedMechanic Community Regular

TheTrustedMechanic

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As someone who is very concerned about my own personal information I would be furious to find out this kind of information was being released without my permission.

 

As a cynical business owner I would fully expect Mitchell to quietly change their privacy policy to allow them to take your information and sell it to carfax. Don't think it can't happen. As businesses constantly look for new profit methods and ways to maximize profits, ethics often disappear. And one of those ethics that is constantly diminishing is respect, respect for others privacy disappears when a data aggregator sees a profit potential. And that is how we developed the slime-ball industry of data miners.

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      Want to End Your Technician Shortage? Focus on Retention!
      By Joe Marconi in Joe's Blog
         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”

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