AutoShopOwner - Automotive Management Network: Chrysler's quality doctor has big job, high expectations - AutoShopOwner - Automotive Management Network

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Chrysler's quality doctor has big job, high expectations

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Posted 16 March 2009 - 12:01 AM

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Doug Betts is a patient man. The other day, I waved the April issue of Consumer Reports in the air and asked Chrysler LLC's chief customer officer when the company would improve the crappy quality of its vehicles.

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