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Anyone using Identifix here? https://www.identifix.com/Default.asp

 

Any feedback?

:unsure: ok. I used identifix for a while about a year ago. They are a great resource for preventive maintenance service. They have a item that called "catch up maintenance" that allows a tech to do any maintenance that was overlooked and allows a tech to "catch up" with them items. It's a handy tool because it's a "one button push" approach, instead of clicking on different mileages to see the items one at a time.

The problem I had was that they were somewhat limited with their "feedback" database. I could go on Iatn many times and find the fix when Identifix did not have even the subject matter. Don't get me wrong, Identifix has it's place and they are good people, but my concern right now --- even as i speak--- is how much of the information that i could reliable find in Iatn, is going to be unavailable unless i pay the Identifix fee. In fact, as i write this, I am attempting to find information on a code of p0134 (oxygen sensor) for a 2003 accord 3.0 and no posts are listed. Furthermore, there are only 13 post that pertain to any driveability issue on that particular car. I use iatn very frequently and I find that 13 posts is way less than I had anticipated.

Don't get me wrong, it may be that this car just doesn't have that many problems. And on another note, It may be high time that repair shops should be paying (more) and charging (a lot more) for this service. But at this point in time, I am more than just a little "wiggled" with what is going on.

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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