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Hello from Ashland, Ohio


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My name is Art and I joined this community for my son also named Art. He has just opened his own garage called Pro-wrench and I do what I can to help. He has twenty years experience working for others and finally decided to step out on his own a couple months ago. He is in an older building with just two bays on a back street. He brought some customers with him and with very little advertising is already on his way to a solid customer base. He spends a large portion of his day just talking with his customers, some business and some just visiting, he is a very likeable guy. Sometimes he has to work late to keep up with the schedule because of the visiting. I am sure he will iron it out over time.

We are happy to be members here.

Art Szabo

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Welcome to the forum! If I may make a suggestion: make sure that you and your son get started on getting your shop name out onto Google and the internet. The internet is my number one in terms of revenue it brings in. I just happened to search your shop and nothing really came up.

 

1. Make sure your claim your Google page, free.

2. Make a yelp page, it's also free.

3. You may also want to place your business in the free online directories. Make sure the name, address and phone number match the one on your Google and Yelp pages.

4. Budget permitting, get a website made, or make it yourself. (you can get started extremely cheap through GoDaddy or Vistaprint if you're internet and SEO savvy)

 

Just a few things to help you get started!

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  • Have you checked out Joe's Latest Blog?

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      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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