Quantcast
Jump to content

Holiday Bonus


MINI4U

Recommended Posts

We have for the last 7+ years gave out a $100.00 bonus for Christmas to all our employees. It never changed because our revenue never changed. This year we got a new service writer and he knows how to sell. Not only have we made over $200,000 more than the last 7+ years (in 9 months!) but also shop moral is way up so the techs are producing better. We definitely want to go up on our bonus any recommendations? Currently the service writer gets a bonus on sales monthly and he techs get extra pay for production.

 

 

Link to comment
Share on other sites



I don't think you made over $200,000, what i think you mean is you had sales revenues in excess of $200K. Having said that, I am weary of cash bonuses because people can begin to construe them as an entitlement. I do believe they are powerful incentives, and I try to link them to the particular's individual performance.

 

Someone living within their means, a cash bonus is seen as a valuable reward, on the other hand a spendthrift thinks he is entitled to even more money regardless of his effort, this has been my experience.

Edited by HarrytheCarGeek
Link to comment
Share on other sites

Listening to the radio or reading an article (don't remember which) the subject was "What is the #1 thing that employees appreciate and retains them as happy employees?" The answer was a Christmas Bonus. Not raises or benefits.

 

We will be giving a bonus this year, out of sincerity not because we have to - but in appreciation. The owner will personally hand it out with a handshake and a big thank you.

  • Like 1
Link to comment
Share on other sites

Do you do the bonus by a calculation of profits? Trying to figure out how to do it mathematically and curious how others do it. If everyone is on the same page about the shop making a goal or amount at the end of the year then they can expect a certain percentage. That way if the shop does not make it neither do they.

Link to comment
Share on other sites

We never call anything bonus. We call it "profit sharing". There has to be profit for any extra funds to be distributed. As for Christmas since I do give out cash I started calling them Christmas "gifts" since that's what they really are. This year I am writing personal notes for each employee with a Christmas card rather than the typical money envelope so many people use. I will distribute at our Christmas dinner where we invite the whole family and/or boyfriends/girlfriends.

Link to comment
Share on other sites

We took over the shop in September from the previous owner after 38 yes in business. I had worked for him for 11 years prior to take over. The one employee who I carried over with me during the changeover is a once in a lifetime employee that everyday goes above and beyond on every job. I kept asking and prying into an item he might be interested in. He grew up in a poor poor community and I found out has slanted Apple products. My wife and I bought him a MacBook laptop as a Christmas thank you. Now, we have a new hire who has been with us 3 weeks, not sure what to do for him.

Link to comment
Share on other sites

Bad thing about large bonuses is that if the employee drinks or drugs and you give them $$$$ all at once it could kill them. Better yet is money towards tools they need,food to keep them strong or a specific family need. We keep them alive to serve the ship....row and row well. They pull the wagon...Feed them well. Merry Christmas!

Link to comment
Share on other sites

Bad thing about large bonuses is that if the employee drinks or drugs and you give them $$$$ all at once it could kill them. Better yet is money towards tools they need,food to keep them strong or a specific family need. We keep them alive to serve the ship....row and row well. They pull the wagon...Feed them well. Merry Christmas!

 

kill them huh? a little far fetched. a plane could fall on the mall too, they would be there because they have extra cash now.

 

We give money, money, money. Makes them happy and they are very appreciative as well as the owner. Dont overthink it. Giving them money gets each and everyone the perfect gift as they can buy with it what they want.

Link to comment
Share on other sites

We give out Christmas cards each year to our staff, and enclose some cash in each envelope. I realize it's subtle, but the understanding at our shop is that the Christmas cards & the money that goes with it isn't a bonus or a commission or an entitlement, but simply a gift.

 

I generally take the time to personally write more than a few words in each card, and my staff is nearly always overwhelmed & willing to express their gratitude. It is, after all, a gift. (Not unlike anything else that they may receive from others on Christmas morning)

 

We truly appreciate our staff, and have been careful to focus on the people we work with throughout the year, making a Christmas gift of cash just "icing on the cake".

 

We don't, by the way, have a year-end bonus or profit-sharing type of program. We had another record sales year this year hich hasn't affected the gifts we give.

Link to comment
Share on other sites

It is nice to hear all of you that take care of your employees, I have worked at the same place for 25 years. I went from a very generous bonus to 0 for two years now get a very tiny one that won't even fill the gas tank on my car. Everyone receives the same measly amount, doesn't matter how good or how loyal or how long you have been there. Anyway even though I don't receive much of anything I want to commend those owners out there that respect and treat their employees kindly.. MERRY CHRISTMAS TO ALL OF YOU !!!!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
  • Similar Topics

    • By Changing The Industry
      Today is the last day for registration - Send us a message on HOW to register for this show.
    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      Thanks to our Partner, NAPA Auto Care Recorded Live at Vision Hi-Tech Training & Expo, Jeremy O'Neal shares his journey of transforming a struggling business into a thriving enterprise, emphasizing the critical role of service advisor training.  Jeremy also highlighted how understanding the business, the owner's goals, and team dynamics is essential before implementing any training program. It's not just about fixing cars; it's about creating an exceptional customer experience that drives business success. Jeremy O’Neal, Advisorfix, Freedom Auto Repair, Hesperia, CA. Previous episodes HERE. Show Notes
      Service Advisor Coaching & Training: https://www.advisorfix.com/ Jeremy's Transition to Shop Ownership (00:00:36) Jeremy discusses his transition from service advisor training to owning Freedom Automotive. The Impact of Vision 2024 (00:04:17) Jeremy and Carm discuss the impact of the Vision 2024 event on their lives and the industry. Youth Presence at Vision 2024 (00:04:48) Carm and Jeremy discuss the significant presence of young talent at the Vision 2024 event. Jeremy's Business Growth (00:06:56) Carm inquires about the growth of Jeremy's business over the past eight years. The Importance of Service Advisor Training (00:07:11) Carm and Jeremy discuss the critical need for service advisor training in the automotive industry. Jeremy's Business Transformation (00:08:55) Jeremy shares the transformation of his shop, including significant growth and plans for expansion. The Role of Service Advisors in Business Growth (00:09:29) Jeremy discusses the potential for business growth by adding service advisors and technicians. Customer Service Challenges (00:10:45) Jeremy and Carm discuss the decline in customer service and the impact on the automotive industry. The Role of Customer Experience (00:12:21) Carm emphasizes the importance of creating a great customer experience in automotive repair shops. Parenting and Cultural Observations (00:13:24) Jeremy shares his observations and concerns about modern parenting and societal changes. Firing underperforming staff (00:15:20) Jeremy discusses his commitment to high service standards and the consequences for those who don't meet them. Training and standards (00:16:07) Carm questions Jeremy about his work-life balance and the importance of training in maintaining high standards. NAPA Auto Care Center program (00:16:55) Carm discusses the benefits of the NAPA brand and the Pro Image upgrade program for automotive shops. Employee commitment and performance (00:19:00) Jeremy shares his experiences with committed but underperforming employees and the impact on customer service. Service advisor training and culture (00:21:20) Jeremy emphasizes the importance of daily coaching and the shop owner's role in guiding training and culture. Continuous improvement and learning culture (00:23:03) Jeremy discusses the importance of employees having a learning culture and the availability of educational content. Phone call analysis and customer service (00:24:22) Jeremy explains the value of listening to service advisor calls for assessing competency and customer responses. Service advisor's impact on top-line sales (00:26:26) Jeremy highlights the significant impact of service advisor competency on the shop's top-line sales. Life Cycles with Customers (00:30:57) Jeremy shares a personal anecdote about a customer's car and the importance of understanding customer needs. Building Trust with Customers (00:31:35) Jeremy discusses the importance of building trust with customers and ensuring they follow the shop's process for repairs. Market Trends and Automotive Industry (00:32:52) Jeremy talks about market trends, the impact of COVID-19, and the future of the automotive industry, including the rise of EVs and hybrid vehicles. Success in the Marketplace (00:34:19) The discussion revolves around the importance of solid processes, good people, and effective marketing to succeed in the marketplace. Communication and Networking (00:35:18) The conversation shifts to the significance of communication and networking, including a mention of the Disney Institute's emphasis on personal interaction. Reflecting on Life's Milestones (00:37:21) Jeremy reflects on life beyond 50, the legacy he aims to leave, and the importance of capturing special moments with loved ones.
      Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections    
      Click to go to the Podcast on Remarkable Results Radio
    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.



  • Our Sponsors

×
×
  • Create New...