Quantcast
Jump to content

worst interview ever


Recommended Posts

I'm in need of a new tech. I interviewed one yesterday who was so rude and arrogant that I couldn't see strait. He couldn't have been more than 25 and said he had 5 years experience. He said he had all his ase certs but refused to show me any proof. Refused to answer any technical questions, said his work speaks for itself. When I asked him what he was looking to make he had the nerve to DEMAND 40/hr, no flat rate and 10% of my parts profit. That pretty much ended the interview right there. Anyone else ever have a disastrous interview?

Link to comment
Share on other sites

I have had some interviews I terminated early and thought I just saved myself a ton of grief. I have developed a pre-employment quiz that the applicant fills out along with the application. Then you can sift thru those and decide if there are any candidates worth your time to interview. You can craft it to fit your shop. I would be happy to send you one if you like.

Link to comment
Share on other sites

I have a phone screening process that I do with anyone that's interested in becoming a tech for me. I then "grade" them based on the answers to those simple questions, and if they have a good enough score I schedule an interview with them.

  • Like 1
Link to comment
Share on other sites

Way back when.... I was hiring in techs, I had fella who had a pretty impressive resume, had a lot of varied backgrounds in different aspects of automotive repair. In the interview he had only one request. He would only do engine overhauls and said he would only work on them if he was allowed to smoke in his area.

 

Funny thing is.... my shop is strictly electrical service. Hmm, isn't the name of the shop "Superior Auto Electric"??? for pete sake.... Ah, ... fella ... why did you apply? Did you think I was going to start engine overhauls just because you were supposed to be that good? I told him to take his smokes down the road... and that he was at the wrong shop for his skills. He wasn't happy about that and started going off. I stood up and marched him to the door.

 

go figure.....

Link to comment
Share on other sites

So he needs a shop that charges for his time at $135.00 labor and he needs to guarantee 40 hours production a week! It can be done but I doubt a 5 year experience tech can do it, at least none I have worked with.

 

I had a guy who said he owned his shop and built race engines so I hired him and the first job I gave him was to replace a bent crankshaft in the shops 5 horsepower lawn mower, 2 days later for a 4 hour job, he had it running with the other guys in the shop helping him get the carb linkage installed so it worked. Needless to say he lasted about week. The thing that irritated me was even if he could put a Chevy engine together with his eyes closed, there always is a new challenge in this business that you cant go into with your eyes closed. If he needed to paint cam line up marks, draw linkage diagrams, photos of bolt placement etc he should've known that.

 

Certainly the repair business needs to pay higher wages if we are to attract talented people but they need to bring talent to the table not attitude.

Dave

Link to comment
Share on other sites

Been there, not that extreme though. We have implemented a multi step interview process. Had to so we can weed out the imposters, the wanna-be's and the divas.

 

After interviewing with each of the owners individually, the final interview is a working interview on a Saturday while we are closed. One of the owners will be working on another job in the same room observing out of the corner of his eye. We have started this and it has given a feel for the person and their work habits.

 

We also check their previous employment, references, facebook and internet search to include their driving record; also check spouse/girlfriend/significant other. We've had "married to crazy" that effected work habits. Needless to say, we vet applicants thoroughly.

  • Like 1
Link to comment
Share on other sites

If anyone is willing to post interview tools/questions please do so. Also how does the saturday tech hands on test work out. Are the new hires ok with it any legal worries? Do they get paid for the day and if so how much..

Link to comment
Share on other sites

If anyone is willing to post interview tools/questions please do so. Also how does the saturday tech hands on test work out. Are the new hires ok with it any legal worries? Do they get paid for the day and if so how much..

Saturday's have been the day that works for everyone. And of course the new hire is ok with it, if not, they are not hired. We pay them as if they were subcontracted labor and it is at a lower rate (about 75%) than what they will be paid when hired.

 

We have not had any issues with legal worries. Since we have gone to this system, we have weeded out most bad candidates before this point. Because of the nature of our shop, we have unusual jobs come thru and we try to save one for the interview. They do about 4 hours and we pay for lunch, which gives a chance to sit casually and bs with them.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
  • Similar Topics

    • By Changing The Industry
      Today is the last day for registration - Send us a message on HOW to register for this show.
    • By carmcapriotto
      Thanks to our Partner, NAPA Auto Care Recorded Live at Vision Hi-Tech Training & Expo, Jeremy O'Neal shares his journey of transforming a struggling business into a thriving enterprise, emphasizing the critical role of service advisor training.  Jeremy also highlighted how understanding the business, the owner's goals, and team dynamics is essential before implementing any training program. It's not just about fixing cars; it's about creating an exceptional customer experience that drives business success. Jeremy O’Neal, Advisorfix, Freedom Auto Repair, Hesperia, CA. Previous episodes HERE. Show Notes
      Service Advisor Coaching & Training: https://www.advisorfix.com/ Jeremy's Transition to Shop Ownership (00:00:36) Jeremy discusses his transition from service advisor training to owning Freedom Automotive. The Impact of Vision 2024 (00:04:17) Jeremy and Carm discuss the impact of the Vision 2024 event on their lives and the industry. Youth Presence at Vision 2024 (00:04:48) Carm and Jeremy discuss the significant presence of young talent at the Vision 2024 event. Jeremy's Business Growth (00:06:56) Carm inquires about the growth of Jeremy's business over the past eight years. The Importance of Service Advisor Training (00:07:11) Carm and Jeremy discuss the critical need for service advisor training in the automotive industry. Jeremy's Business Transformation (00:08:55) Jeremy shares the transformation of his shop, including significant growth and plans for expansion. The Role of Service Advisors in Business Growth (00:09:29) Jeremy discusses the potential for business growth by adding service advisors and technicians. Customer Service Challenges (00:10:45) Jeremy and Carm discuss the decline in customer service and the impact on the automotive industry. The Role of Customer Experience (00:12:21) Carm emphasizes the importance of creating a great customer experience in automotive repair shops. Parenting and Cultural Observations (00:13:24) Jeremy shares his observations and concerns about modern parenting and societal changes. Firing underperforming staff (00:15:20) Jeremy discusses his commitment to high service standards and the consequences for those who don't meet them. Training and standards (00:16:07) Carm questions Jeremy about his work-life balance and the importance of training in maintaining high standards. NAPA Auto Care Center program (00:16:55) Carm discusses the benefits of the NAPA brand and the Pro Image upgrade program for automotive shops. Employee commitment and performance (00:19:00) Jeremy shares his experiences with committed but underperforming employees and the impact on customer service. Service advisor training and culture (00:21:20) Jeremy emphasizes the importance of daily coaching and the shop owner's role in guiding training and culture. Continuous improvement and learning culture (00:23:03) Jeremy discusses the importance of employees having a learning culture and the availability of educational content. Phone call analysis and customer service (00:24:22) Jeremy explains the value of listening to service advisor calls for assessing competency and customer responses. Service advisor's impact on top-line sales (00:26:26) Jeremy highlights the significant impact of service advisor competency on the shop's top-line sales. Life Cycles with Customers (00:30:57) Jeremy shares a personal anecdote about a customer's car and the importance of understanding customer needs. Building Trust with Customers (00:31:35) Jeremy discusses the importance of building trust with customers and ensuring they follow the shop's process for repairs. Market Trends and Automotive Industry (00:32:52) Jeremy talks about market trends, the impact of COVID-19, and the future of the automotive industry, including the rise of EVs and hybrid vehicles. Success in the Marketplace (00:34:19) The discussion revolves around the importance of solid processes, good people, and effective marketing to succeed in the marketplace. Communication and Networking (00:35:18) The conversation shifts to the significance of communication and networking, including a mention of the Disney Institute's emphasis on personal interaction. Reflecting on Life's Milestones (00:37:21) Jeremy reflects on life beyond 50, the legacy he aims to leave, and the importance of capturing special moments with loved ones.
      Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections    
      Click to go to the Podcast on Remarkable Results Radio
    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      Matt Fanslow explores the complexities of electricity in automotive diagnostics. He breaks down fundamental concepts of volts, amps, resistance, and Ohm's law, using practical examples to clarify their roles in vehicle electrical systems.
      Show Notes
      Challenges of Explaining Electricity (00:01:15)  Fundamental Aspects of Electricity (00:02:42)  NAPA Auto Tech Training (00:18:20) Understanding Voltmeter Readings (00:19:21)  Ground Reference and Voltage Drop (00:20:29)  Effect of Resistance on Voltage (00:22:44)  Series Circuit and Voltage Split (00:29:17)  Verification of Electrical Issues (00:32:29)  Fuse Block and Voltage Verification (00:34:44)   
      Voltage Drop Testing (00:34:55)
       
      Thanks to our Partner, NAPA Autotech napaautotech.com
      Email Matt: [email protected]
      Diagnosing the Aftermarket A - Z YouTube Channel HERE
      Aftermarket Radio Network: https://aftermarketradionetwork.com/
       
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors










×
×
  • Create New...