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Question for Mitchell Users


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Good afternoon everyone,

 

I had a quick question for all of the Mitchell 1 SE users out there. I've been trying to look for a way to track the amount of new customers that come into the shop. Either by day, or weekly. I have yet to find a way to do that. Is there a way?

 

Thanks in advance!

 

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  • 2 weeks later...

Also, The top of the W.I.P. ( work in progress) page, there are icons going across, the 9th from the left is a globe, It is a Mitchell forum. Ive used it many times, and its all Mitchell users. VERY handy!

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Don't forget on the "vehicle" page there is a customizable drop down in the center that you can use the label "new customer".

Access the report under the "management" tab then " referral - inv sources", yea its a little tricky like everything Mitchel.

 

The challenge is to make sure everyone on Mitchel uses the labeled buttons otherwise it is meaningless. I wish Mitchel let admin pick the defaults so no one forgets to input correctly, but it doesn't.

Dave

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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