Shop Owners Sign Up FREE!
Are you an automotive shop owner or manager looking to network with others in your industry? Don't wait any longer, click this box and sign up to start networking today!

Javascript Disabled Detected

You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Submitter

Joe Marconi
View other files from this member

File Information

Submitted: February 23 2012 08:40 PM
Last Updated: February 23 2012 08:42 PM
File Size: 164.95K
Views: 1444
Downloads: 13
Approved by: Joe Marconi
Approved on: February 23, 2012 - 08:43 PM

Previous Versions

February 23, 2012 Handling Upset, Unhappy Customers

Download Handling Upset, Unhappy Customers

1 Votes

We all have upset customers, from time to time. How you handle the situation may make the difference for not only your reputation, but just might save you from losing a valuable customer. The following are a few tips to help you through during those rare times a customer is upset with you or your shop.

Gary Childs

March 11 2012 06:05 PM

Good advise. We have a policy that any comeback gets priority #1 right away too no matter how busy we are. How you treat a problem right away shows the customer we care!