AutoShopOwner - Automotive Management Network: Vacation Sales Lesson - AutoShopOwner - Automotive Management Network

No matter how I hard I try, my mind always drifts to business. Many of you may know that I just returned from a 7 day cruise. While on the cruise, everyday around 3:00, I would go to the coffee bar on deck five. I know many of you are probably thinking; COFFEE? What about the margaritas? I drank many margaritas too, don't worry...

Anyway, back to the story. Everyday day I ordered my coffee and the person behind the counter would ask, "Would you like a pastry with that coffee?" After getting my coffee I would sit down and I could hear the guy ask everyone, "Would you like a pastry with you coffee"? Most said no, but everyone 4th or 5th person, said, "Sure, what do you have".

Here is the lesson; ask for the sale. It's like I always say; "Never tell, never sell".

Joe Marconi, on 07 March 2010 - 05:06 PM, said:

Here is one that I like.

The sale most often goes to the most interested party
--Steve Chandler 100 Ways to Motivate Yourself

Curt Hogan, on 08 March 2010 - 03:15 AM, said:

Great saying...I do think that before you motivate your customer, you need to motivate yourself.

Joe Marconi, on 07 March 2010 - 06:06 PM, said:

Asking how the wiper blades are doing or have the tires been rotated lately (and a quick mention that we'll check the brakes at the same time) sparks interest. I notice that most customers appreciate the "reminder" that there was something they forgot to tell me.

Southards, on 11 March 2010 - 04:33 PM, said:

I totally agree. I tell my advisors to always ask questions such as; is the car due for rotation, how are you wipers, etc. If there is very little vehicle history we will also ask if they are up to date with all scheduled maintenance. The key is to ask...