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AutoShopOwner currenty has 1135 members and growing!
Letter from a DentistGeneral Automotive Discussion Today, 12:38 PM
A few years ago I wrote an article called, "Diagnostics Fee or Diagnostics Free" (an article about charging for diagnostics - here's the link to the article (http://www.gonzostoo...icFee-Free.html) Yesterday I got this email from a dentist. I'd like your opin...
Full topic › Warranty Companies' Shady Practices.General Automotive Discussion Today, 12:27 PM
Do any of you do warranty company work?
I regularly have done work for them, but now I am having a difficult time from them to issue written amounts and authorizations.
Full topic › Backflagging?General Automotive Discussion Today, 12:23 PM
I don't know if this is the proper place to post this, but do any of you who run flat rate shops do backflagging?
For instance, in September I did a tire rotation (pays 0.3) and then the car came back in yesterday for tires, first time back since the tire rotation in 7 months. One of the l...
Full topic › Customers Putting Off MaintenanceThe Customer Experience Today, 08:00 AM
I am seeing a pattern, and I hope it’s not long-lived and isolated. I don’t know the entire reasons, maybe money, maybe the fact that cars don’t break down as much or maybe the perception is that cars don’t need much maintenance. But whatever the reason, we are seeing many cars with nearly 200k o...
Full topic › Article: New Car Sales Are Up! Prepare Or Beware?AutoShopOwner Articles Today, 07:51 AM
As the economy recovers, new car sales will increase. The aging US fleet, which was predicted to be a boom for repair shops, never really materialized as we thought it would. As an industry, independent repair shops survived and some faired quite well. Just not to the extent that many of us predi...
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