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Example of why I hate dealing with the public

General Automotive Discussion Yesterday, 11:30 PM
At 63 and in business for 37 years this month I wonder more and more how long I want keep having mornings like this morning. Guy comes in yesterday and drops his car off for a tire repair. It need tires so I call him and tell him that. He says why don't we put a set on. I explain that I'll be gla...
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Shock/Strut sales...

Auto Repair Shop Help? Post Here! Yesterday, 09:36 AM
Looking at my year to year sales comparison. We're up 2% from last year overall but I'm down in two areas - Fluid Flush/Maintenance and Shocks/Struts. I know why we're down on the maintenance services and that is being addressed. What I'm asking for is thoughts on how we might increase sales on s...
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j2534 automotive reprogramming

Auto Repair Shop Help? Post Here! Yesterday, 08:05 AM
So I am going to jump in the water..... Tomorrow I am going to attempt to program our first BCM for a 2007 Chevy Truck. I have the J2543 interface, a laptop with the room for the information on it, an account with GM that I will access for two days tomorrow, and a battery maintainer to arrive tom...
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Tire wholesale

Auto Repair Shop Help? Post Here! December 01, 2016
So right now we currently use townfair tire as our wholesale tire supplier. I contacted tirerack and set up a wholesale account and the prices are so much cheaper. I can get the same exact tire shipped to me with all costs for about 25 dollars cheaper a tire. Does anyone else use tirerack ? I'm j...
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employee pay

Auto Repair Shop Help? Post Here! December 01, 2016
I am frequently faced with the dilemna of pay. I don't want to low ball someone when hiring, but on the other hand I don't want to over pay either. I am currently in a hard spot on what to do with an employee who I feel is making too much based on his skill set. He is very weak in his diagnosing...
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AutoShopOwner - Automotive Shop Management Network